Windows 10: Windows 10. Small freeze, then black screen and hard lockup

Discus and support Windows 10. Small freeze, then black screen and hard lockup in Windows 10 BSOD Crashes and Debugging to solve the problem; I have had this issue with my machine for a while and it can happen in both load and idle. I stress tested the computer for several hours with no... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by winzhi, Jan 27, 2019.

  1. WINZHI
    winzhi Win User

    Windows 10. Small freeze, then black screen and hard lockup


    I have had this issue with my machine for a while and it can happen in both load and idle. I stress tested the computer for several hours with no issues and even played games and then suddenly the screen goes black and it locks up.

    For whatever reason, my computer does not create a bump file, despite using the correct settings. Also, the event viewer no errors to speak off.

    Temperature during stress test.
    Voltages during stress test.


    It happens on a 980gtx ti and a 2080ti card, both with updated drivers using DDU. Anyone have any idea what is happening or any idea what I can try to fix it?

    :)
     
    winzhi, Jan 27, 2019
    #1
  2. KARTHICKA_R
    Karthicka_R Win User

    Frequent black screen/unresponsive requiring hard boot

    Hi,

    Please provide more information to help you better:

    • Are you getting black screen before sign in or after sign in?
    • Have you made any changes to your computer prior to this issue?
    • Have you installed all the pending Windows updates?

    I suggest you to follow the steps form the below article for “Black Screen” issues and check if it helps.

    Troubleshoot black screen problems

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    Please get back to us with an update on this issue, we will be happy to assist you further.

    Thank you
     
    Karthicka_R, Jan 27, 2019
    #2
  3. NAKI
    Naki Win User
    GPU-Z 0.7.8 / 0.7.9 / 0.8.0 Bios reading not possible GTX670-solved with gpu-z 0.8.1

    @Maban - does GPU-Z fail the same way for you the way it does for me? I.e. total system freeze/lockup, requiring a hard reset?

    @W1zzard - I will try the suggested steps later today, as I am not near that PC at the moment.
     
    Naki, Jan 27, 2019
    #3
  4. REMON ONT
    Remon Ont Win User

    Windows 10. Small freeze, then black screen and hard lockup

    black screen

    Hi,

    To assist you better regarding your concern, we would like to know more information:

    • Did you get any error messages?
    • Have you tried updating the drivers?
    We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

    link    .

    You can also check the article about troubleshooting black screen problems on the link below.

    windows-10-troubleshoot-black-screen-problems

    Hope this information helps. Please post us back if you need any further assistance.
     
    Remon Ont, Jan 27, 2019
    #4
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Windows 10. Small freeze, then black screen and hard lockup

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