Windows 10: Windows 10 sound doesn't switch to bluetooth headphones

Hi there, I am having trouble with connecting to my bluetooth headphones. They work fine when I am on a video conference. However, when I try to watch something online the sound comes from my laptop's speakers and not from the headphones even though are connected and selected as the output device. I have tried updating and reinstalling the drivers but no luck. I can't get the audio to switch to my headphones. I would love some help.

:)

 

Bluetooth headphone sound volume keeps changing.

I have a relatively new Bluetooth Pulse Echo headphone set and an Acer Aspire 3 notebook that has Windows 10 O/S. When I use the headphones with the notebook in wireless mode the sound volume alternates between normal and very low. I have run Windows Bluetooth fault finder and disabled sound enhancements to no effect. The headphones work fine in conjunction with my iPad however.
Could anyone suggest a solution for this problem please?

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Iogear GBU521 Bluetooth Don. - Not Headphone Compatible on Windows 10?

Windows 10 version 1903


Short story: Our Iogear GBU521 Bluetooth Dongle was used on a different PC running Windows 7 to connect headphones with good-quality sound. Now, on a Dell Inspiron 580 with Windows 10, we can't get the headphones to work with the same quality anymore.

Depth: All Windows drivers are downloadable on this page of Iogear's website: Product Drivers, Firmware & Software - IOGEAR
However, it appears as though the Windows 8/8.1/10 driver is really designed for 8 and 8.1 and not 10. That I conclude because the file name, "GBU521_GBU421_Win8_Win8.1_BT_v12.0.0.9980.zip", does not mention Windows 10, thus suggesting my bluetooth audio problems to be originating from a driver compatibility issue.

I've fiddled my life away with the following:

• WinKey+R / "control panel" / Devices and Printer / (Insert Headphone Name) Properties / Services
• Start / Settings / Devices / Audio
• Start / Settings / System / Sound / Output / Troubleshoot
• Settings within the Iogear bluetooth devices program, which comes with the driver on the aforementioned driver page.

And have gone through many settings that branch off this list, restarting the computer after each change made. Sometimes it connect with good sound quality, but does not retain this quality after breaking the bluetooth connection (turning the headphones off, restarting PC).

Quick side note: I have a new Microsoft Bluetooth 3600 Mouse connected to this dongle that works completely fine, unlike the headphones.

A solution requires the following results, which goes along the lines of how the bluetooth headphones were connected to this same Iogear dongle on the different PC that had Windows 7:

• The bluetooth headphones play with decent quality
• The volume retains it's setting whenever the bluetooth connection is broken by a PC restart, or powering off/on the headphones (I've encountered configurations where the headphones always resets to maximum volume).
• The bluetooth mouse works fine. This shouldn't be much of a concern at all.

If we find no solutions, I will simply buy a dongle that works with Windows 10.

I can provide screenshots if needed.
Thank-you.