Windows 10: Windows 10 sound issue

I'm trying to use my PC and notice sound is not working. I check and troubleshoot and it said the generic sound driver is not working. I have all the updates downloaded. What's wrong?

:)

 

Sound issue swith Windows 10

Hello,

I realize the inconvenience you are experiencing sound issue with Windows 10. I will certainly help you.

I suggest you to follow the steps below and check if it helps:

Step 1: Run the Hardware and Devices troubleshooter
and check.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: I suggest you to try the troubleshooting steps mentioned in the below Microsoft article and check if it helps.

Fix sound problems


Hope it helps. Reply to the post with an updated status of this issue to assist you further.

 

Sound issues with Windows 10.

Hi,

I appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the make and model of the computer?
  
• 
  Did you receive any error message?
  
• 
  Are you facing issues with the sound?
  
• 
  Did you install any third party security application?
  

This issue may arise due to the driver conflicts and as an initial troubleshooting step, I suggest you to refer to the article provided below and check if that helps to resolve the issue.

Fix sound or audio problems in Windows - Microsoft Support

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows 10 sound problems.

Hi Roger,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• Have you install all driver updates?
• Do you get any error message?
• In which browser are you facing this issue?
• What is the make and model of your computer?

I suggest you to refer the Microsoft Article below and perform the troubleshooting steps suggested.

Fix sound problems

Fix sound or audio problems in Windows - Microsoft Support

Do let us know if you are able to get Sound with all relevant programs. Thank you.