Windows 10: Windows 10 sound problems

I have a Toshiba laptop running Windows 10 Pro. About a month ago I lost the sound to the internal speakers but the sound was ok via the headphone jack. After checking all the sound settings, deleted and reinstalled the sound drivers and running the troubleshooter the problem persisted. I assumed from this that I had a hardware problem, perhaps the headphone jack socket or speakers.

Now I have discovered that if I let the laptop go to sleep and then wake it the sound works on the speakers as normal. Cannot see any settings that change. I suspect that the September updates may have caused this. Does anyone have any ideas?

:)

 

Windows 10 sound problems.

Hi Roger,

I appreciate the troubleshooting steps you have tried to resolve the issue.

Please answer these questions to assist you better.

• Have you install all driver updates?
• Do you get any error message?
• In which browser are you facing this issue?
• What is the make and model of your computer?

I suggest you to refer the Microsoft Article below and perform the troubleshooting steps suggested.

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Do let us know if you are able to get Sound with all relevant programs. Thank you.

 

Sound problems with Windows 10

Hello,

I request you to try the methods below:

Method 1:

Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the playing Audio troubleshooter.

Method 2:

Sound problems can be caused by cables that aren't connected properly, damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card.

I request you to follow the below steps:

Step 1: Uninstall the Sound card Drivers

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Sound driver from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
  remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.
• After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website.

Step 2: Go to the Computer or Sound Card manufacturer’s website and search for the latest Windows 10 drivers available for the Sound Card model and then install it by following the instructions given in the website.

I also request you to follow the below article:

Fix sound problems

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.

Thank you.

 

PROBLEM WITH SOUND

Hi Emilio,

Please answer these questions to assist you better.

• Have you install pending Windows and driver updates?
• Do you get any error message?
• What Is the make and model of your computer?

Follow the Microsoft article below and perform the troubleshooting steps suggested.

Fix sound problems.

Do let us know if you are able to get sound in your PC. Thank you.