Windows 10: Windows 10 Store Downloading a game i own

My friend bought me Minecraft windows 10 edition so i could play with him and friends on realms, i play on pc and they play on xbox.

When i used the code he gave me it said i already owned the game, i checked my library and minecraft was there but it looks like it just says minecraft and not the windows 10 version, and when i tried to download it there is no option to download. I've tried going to the store page for Minecraft windows 10 and entering the code there but it still says i own the game. I've tried updating and restarting my pc, and I've tried playing on the java edition i already have on my pc, but nothing seems to be working, i tried finding a solution on the Minecraft/Mojang websites respectively but the issue is on the windows 10 store. I'm not sure what to do Please help.

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not able to download games from store

Hi,

There are several possible reasons as to why you're encountering issues with downloading games from the Windows Store. Here's a list of the common factors:

• Your account may be restricted from downloading games that are inappropriate for your age.
• Games you're trying to download are not available in your current region.
• Corrupted app data
• An outdated Windows 10 OS

For us to determine the root cause of this issue, kindly answer the following questions:

• Are you getting any error messages?
• Are you using an adult or a child account?
• Is the Microsoft account you're using in the Windows Store app the same as your Windows 10 user account?
• Are you using an administrator user account?

In the meantime, we suggest running the Windows apps troubleshooter provided on this

link. This can help resolve issues with downloading and installing games from the Windows Store.

 

can't download games from store

Hi Krishna,

You might be experiencing this issue because of a connectivity issue or the Microsoft Store cache is corrupted. In order to diagnose the problem, we suggest that you try the following methods:

Method 1: Run the troubleshooter for Windows apps. This troubleshooter fixes problems that may prevent apps and games from downloading and installing correctly. To run the troubleshooter, kindly refer to the following article:

Run the troubleshooter for Windows apps.

Method 2: Manually reset the Windows Store app cache then try to download games again. To manually reset, follow the steps below:

• Click Start.
• On the search bar, type Command Prompt, and right-click Command Prompt
  from the results.
• Click Run as administrator.
• Type wsreset, and press Enter.

We also recommend that you download and install any pending updates that need to be installed on the computer through

Windows Update and check if it helps resolve the issue.

If the issue persists, kindly send us a reply with the following information so we can further pinpoint the cause of this issue:

• Do you only experience this issue when downloading a specific game from Microsoft Store? If yes, what is the name of the specific game you are trying to download?
• Have you tried downloading the game by accessing
  Microsoft Store using your web browser?
• What other troubleshooting steps have you tried so far?

Let us know how it goes so we can assist you further.