Windows 10: Windows 10 stuck black screen

I was following instructions to troubleshoot a game install and was instructed to put my pc into safe mode.


Upon reboot i get the white dots circling but then nothing but black after that, no cursor.


Things I have tried:


Rebooting


Windows USB installer


Different video ports


Different USB ports for the USB installer


Currently I am 131 in the support chat and it has been like that for 30 mins.


Someone please assist me I have no idea what else to try, everything takes me back to the loading white dots and then black screen no cursor.

I can not get to any other screen no cursor.

:)

 

Windows 10 stuck at black screen


hi, i tried upgrading my windows 7, but failed 5 times.
step 1 on copying files are 100%
step 2 installing features n updates are 100%
step 3 FAILED, it stuck on black screen and freeze, nothing i can do besides force restart and its restored to my windows 7 back.

any idea how to solve this? it's always stuck at 75% step 2 and when go to step 3 is freeze ( 5 times in row, i'm thinking give up or buy new laptop with windows 10*Biggrin*Biggrin*Biggrin)

p.s i'm currently downloading ISO file to blank DVD hopefully it's works

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Windows 10 - Resetting normally up to 25% and then Black screen.

Hi Maki,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in system settings.



To assist you to better, please provided us the information below:

• When you say that "it needs more time or it stuck somehow", what is the current status of the issue? Is the computer still stuck at black screen or in process of resetting the computer?

If the computer in process of resetting, then I suggest you to wait for some time.



I suggest you to refer to the suggestion provided in the Microsoft Help Article about black screen issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on issue with black screen, we will be happy to help.



Thank you.