Windows 10: Windows 10 Stuck on Boot screen

Hi there, I'm Brad. I hope you're doing well!


Yesterday I was using my desktop PC as normal. When I had finished my work, I shut down my computer, choosing "Update and shut down" from the menu as my computer had an update to do.

I left the room an returned 15 minutes later. I was greeted by my computer frozen on the "Shutting down" screen, with the dots loading logo frozen (not spinning). This continued for some time until I forced the computer off using the power button. There was no hard drive light showing as I turned it off.

When I turned the PC on again, the PC gets to the black screen with windows logo, with the spinning dots at the bottom - from now I'll reference this as the "Boot screen". After the dots have rotated a few times, they freeze in position. And that's it! There is no hard drive activity either.

I turned off the PC by the power button and managed to get into Safe Mode. While safe mode was loading, the screen said "couldn't fully install update, reverting changes." The PC boots into Safe Mode fine however I am still getting the frozen Boot Screen with the spinning dots not moving.


I have tried unplugging my USB devices which has not done anything.


Could anybody share any advice on what to do please? If you need any further information let me know what you need and how to get it please


Thank you very much!

-Brad

:)

 

Stuck in Windows 10 Upgrade

My computer seems to be stuck in a Windows 10 failed upgrade loop. I was running fine on a beta version of Windows 10, and then I came downstairs one morning to see it repeatedly booting, attempting to repair, then rebooting. The steps I've taken to diagnose are:

• Attempting to boot off a USB drive (with all drives disabled in BIOS) - this fails at the point of the blue windows screen
  
• Attempting to boot the machine itself and getting into "repair/safe mode" using F7
  
• Looking at the BIOS for obvious failures (e.g. RAM that should be there is missing) - nothing obvious is wrong.
  

I am fairly certain the build version was 9926. For many months, the system would attempt to upgrade, and then say "it failed" for some reason and roll back.

Suggestions for next steps?

 

windows update stuck at installation screen and cannot get to desktop

Hi Sue,

To understand the issue better, I would like to ask some questions:

• Is the computer stuck in the Installing updates screen?
• For how long is the computer stuck in the screen?
• When was the computer last updated?
• Is the screen showing any percentage of installation?

Sometimes the installation might take a long time to install if the update is of large size. So, I suggest you to wait for sometime and check if the system boots to the desktop. If it is taking a longer time, then perform a Power Drain by following the steps
provided below:

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Computer stuck at MB screen boot

My computer is refusing to boot. Most of the time it would stuck at the MB screen where you would press a button to enter bios. Other time it would get pass that point and go to the windows logo loading then restart itself.

Note: i can enter bios most of the time. my keyboard would register command at MB screen but wouldnt register when i try to choose between dual boot win 7 or ubuntu. sometimes it would be able to go into the windows recovery (cant recover) and restart the loop

I'm thinking it's a power supply or RAM problem...?

additional info: before this happen my computer wont boot at all. i have to remove the speaker and 1 fan for it to boot. if i leave those on, there would be a 1 second long beep and screen stay dark. thank you for any help