Windows 10: Windows 10 stuck on "High There" Lets get a few basic things out of

ok I tried resetting my Windows 10 program. I am now stuck on the screen where it says Hi there. And below Lets get a few basic things out of the way......

I can't do anything? My mouse is not working. And can't use my keyboard either.

Please Help *Mad

:)

 

W10 stuck on lets get a few basic things out of the way

I had the black screen where only the mouse was visible. I did a full reset of my computer once I was able to get into it in safe mode. Now it's stuck on the basic things page where it ask what country and time zone your in. I fill it out and click next
it looks like it's loading then goes back to that page again. I have done this several times can any one help me?

 

W10 stuck on lets get a few basic things out of the way

Hi Alex,

Thank you for posting your query in Microsoft Community.

I can imagine the inconvenience you have experienced. I will definitely help you with this.

I would suggest you to perform a Startup Repair” using Windows 10 bootable DVD or USB drive and check if that helps. Initiating repair from CD/DVD may have different results. So, I would suggest to perform the repair again and check if it
helps.

If you don’t have the bootable DVD or USB drive, please refer to the steps in the article given below to create one and then follow the steps given below.

Create installation media for Windows 10

Download Windows 10

Once you have made the bootable USB or DVD drive, please follow the steps.

• 
  Insert the installation DVD or USB
  and boot Windows 10 from it.
  
• 
  In the ‘Windows setup’
  page, select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
  
• 
  Click on ‘Repair your computer’ and select
  ‘Troubleshoot’.
  
• 
  Click on ‘Advanced options’ and select
  ‘Automatic Repair’ and select the operating system.
  

You might also require to change the boot priority in BIOS in order to allow the computer to boot from CD/DVD.

Important: While scanning the hard drive if any bad sectors are found, the scanner tries to repair that sector, any data available on that might be lost.

Note:
Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of
BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Hi Tdog1980

Sounds like you are installing an Update.

While not the recommended process I would power down. Then power on with the hope it processes through.

If not you are going to have to boot to the Advance Startup menu. From there my hope is you can undo update.

Power on, as soon as you see spinning dots, hold the power key down until device shuts off. Power on again and as soon as dots appear hold the power button until it dies.

On the next power up Windows will know something is wrong and will take you to the menu.

Here is our tutorial. Look at screen shots. First option is to try a system restore. If that doesn't work you will notice red arrow pointing to "See more recovery options". You can try "Go back to the previous build.

Boot to Advanced Startup Options in Windows 10

Before you go to far, is your personal data backed up or is it on a separate partition on drive? If not you may wish to create a

Kyhi Recover Disk, boot from it and copy data out. I always recommend protecting data first when dealing with issues.

Windows 10 Recovery Tools - Bootable Rescue Disk


Ken

 

The tool did the trick! i had to reinstall Windows 10 but once I did the ethernet connection worked! I had nothing worth keeping on this computer. So it was a no brainer ;-)

Thank You for Your Time and Help!!! much appreciated ;-)

 

Excellent. Please mark your thread solved.