Windows 10: Windows 10 suggested scanning my working portable HDD to check for errors, I ran the scan,...

I have a WD Passport Portable HDD. Had no problems with it. Windows 10 kept putting up a popup when I used it, to scan it for errors. I finally did it. It scanned, said no errors, and now it's totally messed up. It still shows up under "My Computer", but I click it and get a blue spinning wheel where it crashes file explorer. I can't even right click and get into it's properties, crashes or properties never opens. As soon as it's unlocked, the read/write light continuously flashes on the drive. File explorer can't recognize how much storage it has/has used. Just says "local disk" with no capa

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Windows 10 suggested scanning my working portable HDD to check for errors, I ran the scan, and now my HDD isn't working.

I have a WD Passport Portable HDD. Had no problems with it. Windows 10 kept putting up a popup when I used it, to scan it for errors. I finally did it. It scanned, said no errors, and now it's totally messed up.

It still shows up under "My Computer", but I click it and get a blue spinning wheel where it crashes file explorer. I can't even right click and get into it's properties, crashes or properties never opens. As soon as it's unlocked, the read/write light continuously flashes on the drive. File explorer can't recognize how much storage it has/has used. Just says "local disk" with no capacity bar under it. I tested on a 2nd PC and same results.

Any advice? I'm trying to use chkdsk /f /i /c right now in Command Prompt, but I left it on while sleeping and I'm at 5 percent progress total, not sure if I'm even gonna be able to do the whole thing.

edit: I gave up on chkdsk because it seemed like it would literally take a week or more real-time. I was also able to remove the password for the portable HDD with the HDD utility software, wanted to remove that variable, so I edited that part out of my post.

 

Scan and Fax not working in Windows 10

Hi Sandy,

I realize the inconvenience you are experiencing with scanning and fax issues on Windows 10. I will certainly help you.

This issue might occur if printer driver is corrupt.

To assist you better, please provide us the information below:

• What is the make and model of the computer?
• Are you getting any error message?
• When you say that "scan and fax not working", how exactly are you trying to scan and fax on Windows 10?

If you have tried to use Windows Scan and Fax app, then try to access it and check if you are able to scan documents.

1. Click on Search bar.

2. The type "Windows Fax and Scan" without the quotes in the search bar and click on it.

3. Try to scan the copies of documents.

Also I suggest you to refer to the steps provided in the below Microsoft Help Article about troubleshooting steps related to printer issues and check if it helps.

Fix printer problems:

http://windows.microsoft.com/en-us/windows-10/fix-printer-problems

Please get back to us with an update on scanning and fax issues, we will be happy to help.

Thank you.

 

Portable HDD full but isn`t..

Hi Graham,

In most cases, this may already point to a hardware issue. We suggest doing the following to properly isolate this:

• Connect your portable HDD to a different port.
• Connect your portable HDD to a different PC.
• Connect other storage devices.

If you find that other storage devices work properly and your portable HDD still encounters an error with other computers, then this is already a hardware issue and you'll need to get in touch with the device manufacturer for assistance and troubleshooting.

Feel free to post back if you need more help.