Windows 10: Windows 10 Surface Laptop Continuous keyboard issue

Hi there, I just had an issue with the brightness keys not working? I have a new Windows 10 surface laptop and it has all been up to date. I've changed the brightness level in the settings area too, but the screen brightness still will not change. I even researched all the different ways to change the brightness level and it has all failed and have even shut down and restart my laptop. I'm not sure what the issue may be, which is strange because this laptop isn't even a month old.

:)

 

Issues with Surface Ergonomic Keyboard

Thanks. Answers below:

• Does the issue occur when using the keyboard on another Windows 10 computer?

I have not tried on another computer.

• When the computer freezes, have you checked if you can move the mouse pointer or if you can type using the built-in keyboard of your laptop?

No I cannot move the mouse pointer or type with the built-in keyboard of the laptop.

• Does the issue occur when using the built-in keyboard of your laptop?

No, only when "waking" the surface ergonomic laptop after not using for a few minutes.

• What is the model of your laptop?

It's a Dell Latitude 6330

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

Issues with Surface Ergonomic Keyboard

Hi Eric,

To better assist you with your concern, kindly answer the following:

• Does the issue occur when using the keyboard on another Windows 10 computer?
• When the computer freezes, have you checked if you can move the mouse pointer or if you can type using the built-in keyboard of your laptop?
• Does the issue occur when using the built-in keyboard of your laptop?
• What is the model of your laptop? To find the model of your laptop, follow these steps:
  • Right click the Windows logo (Start button).
  • Choose Run.
  • In the text field on Run, type msinfo32, and the click
    OK.
    
  • On the right pane of System Information, you'll see the System Model.

We'll be waiting to your response.