Windows 10: Windows 10 thinks my touchpad is a mouse

I'm running a surface pro 2017 with a Surface Keyboard and Touchpad and recently the touchpad stopped having the ability to scroll with two fingers. I searched it up on the web and found some methods involving device manager, and when I went into it, it displayed mouse drivers, but no touchpad drivers it usually shows the touchpad drivers. I uninstalled the driver, and scanned for hardware changes, but it came up with the same mouse drivers. I couldn't find any solutions that worked on the web, so anything would be helpful.

:)

 

I want to disable touchpad on Dell laptop


Hello everyone,
My laptop's touchpad works and I don't want it to, because I prefer a mouse. It's a Dell Inspiron 11 3000 series on windows 10 OS.

What I have tried that hasn't worked:

• start<settings<devices<mouse & touchpad<additional mouse options. This opens a window called Mouse Options which has 5 tabs up top, none of which involve the touchpad. The Hardware tab shows 2 devices: the mouse itself, and the USB. No touchpad there.
• windows key+x<mobility center. No touchpad to be found.
• various function keys. No options for touchpad on/off.
• device manager<mice and other pointing devices. Again, only the mouse and usb show up. It appears the touchpad is working without a driver, which is a little spooky.

Any other suggestions? I could try downloading a third party driver, but that seems like a step in the wrong direction.
Thanks

 

Windows 10 touchpad and mouse not working.

Hello David,

We realize the inconvenience you are experiencing with Touchpad and Mouse not working. We will certainly help you.

• Does the issue occurred for First using Microsoft Word or this issue occurs only when using Microsoft Word?
• Have you installed all pending Windows updates?
• Have you tried restarting your system and check if the issue persists?

This issue might have occurred due to faulty or corrupted Touchpad and Mouse drivers. Let's try updating the drivers and check if it helps:

Step 1: Follow the steps to update drivers:

1. Right click in the Start button.

2. Select Device Manager.

3. Click on the Touchpad and Mouse device and expand it.

4. Right click on the devices and select update drivers.

Step 2: If the issue persists,
uninstall and reinstall the drivers.

1. Press
Windows key + R key.

2. Type
devmgmt.msc and press Enter.

3. In device manager go to the touchpad and Mouse devices.

4. Right click and
uninstall.

After you uninstall the drives, I suggest you to reinstall the latest drivers from the manufacturing website and check.

For reference:

How
to: Install and Update drivers in Windows 10

Let us know the status of the issue. We will be happy to assist you further.

Thank you.

 

mouse pointer and touchpad issue

Hello ,

We realize the inconvenience you are experiencing with Mouse and touch pad on your Windows 10 installed system. We will certainly help you.

You could face this issue due to corrupt our outdated Mouse and touchpad Drivers. I suggest you to follow the steps given below and check if it helps you.

• What is the make and model of your computer?
• Have you installed all pending Windows updates?

Method 1: Run Hardware and Devices Troubleshooter.

Follow these steps to run Hardware and Devices troubleshooter.

a) Press Windows key + W and type
troubleshooting.

b) Select Troubleshooting.

c) Select View all on the top left corner.

d) Run Hardware and Devices troubleshooter.

Move to next method if you still face this issue.

Method 2: Update drivers from Device manager.

Follow the steps to update drivers:

1. Right click in the Start button
and select Device Manager.

2. Expand the Mice and other pointing device.

3. Right click on the Mouse Device and select
update drivers.

Same way update the Touchpad drivers.

For reference:

touchpad not working

Method 3: Uninstall and reinstall the Mouse and Touchpad driver from manufacturer’s website.

Follow these steps to Uninstall Keyboard driver.

a) Press Windows key + X and select
Device Manager.

b) Search for Mouse driver and expand it.

c) Right click on the Mouse
driver and select
Uninstall.

I suggest you to download the latest
Mouse and Touchpad drivers
from the manufacturers website.

You can also follow the below link for reference:

Mouse, touchpad, and keyboard problems in Windows

Please reply with the required information and the results. I will be glad to help you further.

Thank you