Windows 10: Windows 10 to 11 upgrade resulting in blank black screen with pointer

I upgraded windows 10 to 11, scheduled restart and when everything was complete, the screen was blank with just the mouse pointer. I have restarted many times, but no luck. Ctrl+Alt+Delete is not bringing up the blue screen.Could you please help?

:)

 

Black screen after Windows 10 upgrade

Hi Sanders,

Thank you for bringing up your query on Microsoft Community.

I realize this may be frustrating. Now that you have me with you, let me take care of this.

There can be many reasons for booting to a blank screen. These screens may appear with or without the mouse pointer. The main causes observed are:

• Problems with the driver for your display adapter;
• The video output is being sent to an unexpected port;
  

Let us follow the steps suggested by Sharath Srinivasa
(August 7, 2015) in the following thread that speaks about a possible solution for black screen:

Black screen after upgrading to Windows 10

http://answers.microsoft.com/en-us/...ndows-10/cf3b4559-67d8-40e0-9cf2-ebf4528e1e78

Hope it helps.

Let us know the status, we are glad to assist you further.

 

Black Screen with Pointer

Hi Costa,

Thanks for posting your query on Microsoft Community. We will surely help you with simple steps to resolve your issue.

To assist you better, please provide few details.

• 
  Is the black screen with courser appears after login or before login?
  
• 
  Did you make any changes to the computer, prior to the issue?
  

I suggest you to refer to the below link where the same type of issue had been discussed, refer to the suggestion given by
Sharath Srinivasa on August 7, 2015.

http://answers.microsoft.com/en-us/...ndows-10/cf3b4559-67d8-40e0-9cf2-ebf4528e1e78

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Hanging loading wheel at login/Black Screen with pointer/Cannot Locate Desktop error - Windows 10

Problem:

Unable to login to my computer. Presented with black screen and mouse pointer after logging into my account (I am able to see the list of accounts, the start picture, and login before getting a black screen).

Details:

Computer is a Lenovo Yoga 14. Originally came with Windows 8; upgraded to Windows 10 with free upgrade offer in June/July of 2016. Worked well after the upgrade for some time. Began experiencing slow start up times one or two months ago but could always
get to my desktop. Starting Dec 24th, I've only gotten a black screen with pointer after attempting to login.

Getting to the login screen takes several minutes. Severe lag when attempting action on login screen (typing in password, accessing options from power button in lower right hand corner). Logging in results in a spinning wheel for several minutes, then
a black screen with mouse pointer.

Early into my attempts to resolve, I got to a blank desktop with an error stating the desktop path could not be found.

Solutions tried:

1. Refresh, restore, and startup repair give errors stating action cannot be completed.

2. Attempts to load in safe mode with networking results in a continuous black screen (no pointer). This keeps me from trying numerous solutions I've found on various forums.

3. Attempted to find steps for creating a boot disk on thumb drive. Information states a product key is required, something I don't have since I installed via free upgrade

4. Tried switching between monitors with Windows key and "p" as suggested in one solution - did not work.

5. At one point I was able to get into Task Manager - no longer the case