Windows 10: Windows 10 touch screen issue

Helllo


I recently upgraded my Julong IP board from windows 7 ultimate to Windows 10 Pro, all other devices and hardware works perfectly except the touch screen. ALL Board drivers are uptodate based on the device mager report. I tried to reach the manufacturer without success.

Is there a touch screen app for windows 10 to download and install?


The motherboard is American megadevices 3.2GHZ 4GB Ram 500HDD Windows 10, 85" Julong IP Board

Please advice.

Thanks

:)

 

Touch screen disabled in Windows 10

Hi David,

Thank you for posting in Microsoft Community.

I suggest you to follow the steps below and check, if it helps:

Method 1: Try to run a inbuilt
Hardware troubleshooter
and check.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your touch Screen. Refer these steps:

• 
  Press Windows key +X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting
  and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Follow the on-screen instructions and check.
  

Method 2.Try updating the Touch screen drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the touch Screendrivers:

• Press Windows key + X key and click
  Device Manager.
  
• Expand the Sound, Video and game controllers.
  
• Right-click on the Sound card and click on
  Update driver software.
  
• Restart the computer and check.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Touch Screen Issues

Hi,

Thank you for posting your query on Microsoft Community.

I understand your concern regarding the issue that you are facing.

I would suggest you to try the below methods and check if it helps:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Press “Windows key + W”.
• Type “Troubleshooting” without quotes in the Search box and hit enter.
• Select “Hardware and Sound” from the Troubleshooter Window.
• Select “Hardware and Devices” under Devices option.
• Follow the On Screen instructions.

Method 2:
Un-install and re-install latest touch pad drivers from the manufacturer’s website and see if that helps:

Follow these steps:

• Press “Windows Key + W” from the keyboard.
• Type “device Manager” without quotes in the search box and hit enter.
• Right click on the touchpad drivers and select
  “Uninstall”.
• Restart the computer once it is uninstalled.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Touch screen is disabled

Hi Roy,

Thank you for responding.

This issue might be due to drivers which are to be updated.



I suggest you to update the drivers for touch feature in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Touch screen driver and select Update Driver Software.

Also, I suggest you to contact the device manufacturer website and try to update the chipset drivers as well.

Hope it helps. Feel free to contact us for further assistance.