Windows 10: Windows 10 - Unable to recovery password old email- recovery unsuccessful

Locked my Windows 10 laptop and it was setup on an old email address I no longer have access to.I have filled in the recovery form to redirect the password reset to a new email address but the information I have provided on the call has been deemed not sufficient enough. I have tried multiple times to fill in the form and been told I can only do it twice in one day.I have tried calling Microsoft but to no avail as they redirect you online. I am stuck in a infinite loop.Precious items on laptop so I do not want to do a factory reset.

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hdd password recovery

howdy. if this isnt the right forum please move it.
a friend has a 3 year old hp or compaq tower. they called me to help. they are not able to get into the admin accound, because the password was changed. it was changed by them when a popup told them for security they should change thier password.
after it was changed they could no longer get into the admin account with the password they changed it to, and the computer started sending out emails to everyone on her address list with porn and viagara type adds.
i ran anti virus and we found 20 trogans, virus, ect. everything comes back clean now, but we still cant get into asdmin account to format drive.she doesnt have a vista system disc, just the recovery partition.
1.. is there a way to get the password?

2... if not can i install a new hdd and install from her recovery partition?

3...will i be able to install new hdd and install vist from my disc or is the mb set up to not alow that?

thanks for any help, they are on a limited budget and are true friends to me and i would like to help them. thanks! sam

 

Data recovery software

The Big Useful List Of Free Useful Programs To Use Usually For Free

click the top spoiler and then look down to recovery.

All of the suggestions in the old threads were consolidated into that one.

 

Password recovery Windows 10

Regarding this concern, we’d like to confirm also if you’ve already tried resetting your password. If you haven’t done it yet, click this link for the steps.
Reset your password

In case that resetting of password will be unsuccessful, we suggest that you use theaccount recovery form as the last option to get you back and access your account.
Recover your account