Windows 10: Windows 10 Update KB 3172985 Issue

Last week I downloaded and tried to install Windows 10 Version 1511 for x64-based Systems (KB3172985). After downloading this update I restarted my system. This is when my problem began. The restart takes my system to a Blue Screen where it says the following:

system_thread_exception_not_handled (amustor.sys)

My system attempts, but is unable, to make repairs. I can then Restore my system to a time prior to downloading (KB 3172985). After the restore is complete my system boots into Windows without any problems. I run sfc /scannow and no file integrity issues are noted KB 3172985 automatically downloads again and when I try to restart the system I get the same error message and have to Restore my system once again.

The following are a couple of questions I have regarding this issue:

1. If I DISABLE the SD device ( I am using the most current driver) that uses amustor.sys will it resolve the problem?
2. If I UNINSTALL the SD device that uses amustor.sys will it resolve the problem?

Any other suggestions/advice to address this issue is appreciated. BTW, what makes this so frustrating is that Windows 10 does not allow a user to hide and disable a problem update.

:)

 

KB 3172985 Update Issue

Gerry,

See below link for requested information:

Shared items 7-16-2016

 

KB 3172985 Update Issue

Please upload no more than three copies
of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here.




Dump files are usually found at c:\windows\minidump. You may need to change your settings in Windows to be able to see the files. To show hidden files select the keyboard shortcut
Win+S, type Folder Options in the Search box and click Folder Options in the drop down menu. Select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide
protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.



What is your computer make and model? If not a branded computer what is your motherboard make and model?



Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please.

DriverView: Loaded Windows Drivers List



Please provide a copy of your System Information file.
To access your System Information file select the keyboard shortcut
Win+R, type msinfo32 and press the ENTER
key. Select File, Export and give the file a name noting where it is located.
Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for
the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here.



For help with OneDrive see paragraph 9.3:

gerrys template

 

amustor.sys has been known to cause BSOD, I would therefore uninstall the device and try again.

 

Thanks for your feedback. Have a great day!

 

Maybe this:
https://support.microsoft.com/en-us/kb/3172988