Windows 10: Windows 10 Update made it so my printer won't print

Since you installed a windows 10 update on my computer, my printer stopped printing. I have spent hours trying to remedy it, and I am flumoxed. How do I get a MS Windows tech support person vs. a virtual agent?


Please email at *** Email address is removed for privacy ***


Thank you.

:)

 

Windows 10 Home Won't Print to Remote Printer


I have three computers.
Machine 1: Windows 10 pro, has the USB Brother HL-5040 printer
Machine 2: Windows 10 pro, prints OK to the remote printer.
Machine 3: Windows 10 home, Used to print, but not anymore (THIS IS THE PROBLEM).
I’ve tried everything that I can think of, and would appreciate any suggestions.
I did these steps on Machine 3 that did not work.

1. Remove the printer device.
2. Add a Printer
3. The printer that I want isn’t listed
4. Select a shared printer by name
5. Browse
6. Select the displayed Machine 1.
7. Select the displayed Printer.
8. Next
9. Failure “Connect to Printer”.
10. Add a printer using a TCP/IP address or Hostname
11. Next
12. Set Hostname to Machine 2, and set port name.
13. Detecting TCP/IP Port
14. Additional Port information required.
15. Device Type – Standard, Brother Port Server
16. Next
17. Detecting the Driver Model
18. Install The Print Driver
19. Select Brother and Brother HL-5040
20. Next
21. Replace the Current Driver
22. Printer Name (setting it to HL-5040)
23. Next
24. Do not share this printer
25. Next
26. You’ve successfully added “HL-5040”
27. Finish

Printing on Machine 3 puts the document in the print queue, which reports error printing.
Printing from Machine 2 to the printer on Machine 1 works perfectly.
All three machines are in the same HomeGroup. Machine 3 can access the shared files from Machine 1.

 

printer won't work on network but will over usb

his printer has a built-in print server.

What you need to know what ip is being give to the printer. Perhaps you can print a status sheet from the printer.

Then Go to printers in control panel

add a new printer

local printer attached, uncheck automatically detect and install PnP printer

create a new port, select standard tcp/ip port

a new window should open and enter the ip there where it says printer name or IP address (port name then should be also be filled as you go)

and pretty much follow the rest of the steps, you will need to install the printer drivers.


These steps is the easy, but not the right way.

The right way is to use the network option on the initial screw and search for the printer server...but that can be tricky to configure.

 

HP6520 printer unable to print on Windows 10

Hi Ray,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you facing issues with printing do let us know the following:

• What exactly happens when you try to print the content?
• Is this printer works fine when connected to different computer?
• How have you connected the printer to your device?

This issue might have occurred due to corrupted or outdated printer drivers after upgrading to Windows 10.

I suggest you to try the below and check.

Step 1: Run printer troubleshooter from the below link:

Fix printer problems

Step 2: I suggest you to remove and update the drivers for the printer and check if it helps.

To remove printer driver from Device manager:

• Press Windows + R keys from the keyboard to open
  Run command.
• Type devmgmt.msc in
  Run window to open Device Manager window.
• Under Print queues, right click on the printer and
  uninstall.

To install the printer driver refer to: HP Photosmart 6520 e-All-in-One Printer

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.