Windows 10: Windows 10 update problem with keyboard/mouse

Discus and support Windows 10 update problem with keyboard/mouse in Windows 10 Installation and Upgrade to solve the problem; I cannot get my mouse or keyboard to work after installing the latest Windows 10 update. Brand new HP Pavilion i just had made from HP!!... Discussion in 'Windows 10 Installation and Upgrade' started by GaleJ, Jul 11, 2020.

  1. GALEJ
    GaleJ Win User

    Windows 10 update problem with keyboard/mouse


    I cannot get my mouse or keyboard to work after installing the latest Windows 10 update. Brand new HP Pavilion i just had made from HP!!

    :)
     
    GaleJ, Jul 11, 2020
    #1
  2. NORDIC
    Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Jul 11, 2020
    #2
  3. MUSSELS
    Mussels Win User
    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Jul 11, 2020
    #3
  4. JOHN FER
    John Fer Win User

    Windows 10 update problem with keyboard/mouse

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Jul 11, 2020
    #4
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Windows 10 update problem with keyboard/mouse

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