Windows 10: Windows 10 update problems - should I reset or recover

Help! I have an Asus Vivobook 15 8gb memory, 512gb ssd that I purchased around Black Friday. I am having problems with Windows updates failing to work. It updated for the first week but very slowly. Then it stopped updating Windows altogether. It still tries but each attempt fails so the computer is tied up a lot with updates. I tried running the troubleshooter and other basic things but it hasn't helped. I really am blundering around because I don't know that much about computers.


I didn't set up restore since I mistakenly thought it was on automatically. Would that have allowed me to keep my Norton360 and Microsoft Office 19 installations? Since the computer is new, I know I can just return it; but I would rather try reset or recover first. Unfortunately, I don't fully understand the difference between them as to which is better in this situation. I don't want to make mistakes again so I am asking first. My documents and pictures are on OneDrive but I did add zoom and Webex and a few other apps. I want to do it right next time so I that this is the last install.


Also can someone clue me in on the proper way to do updates for the future and still be able to use the laptop? Do I need to have the laptop lid open all the time? Do I have to wake it up if it goes to sleep? The updates seem to happen any time you walk away from the computer and can't complete because it needs to restart and requires you to input your password. Is there a way around that? Also how do you tell if the black screen on opening is an update or a problem?


Thanks in advance for any help you can give.

:)

 

Windows 10 fails to update


When you finish testing the Avast suggestion, make sure that you restart your machine.

Then if the issue persists, please return to the trouble shooting list in post# 89

I think there are three steps that remain; the WU troubleshooter, reset WU components, and manual WU reset.

 

Windows 10 fails to update


Thanks,

The Users list compared to the Profile list you posted earlier tell me there is not an issue with Users (a known issue where there is a profile in the list, but not actual User folder).

The error code suggests corruption in the CBS manifest:
Try these steps one at time until the issue is resolved or you run out of steps.

Is Windows activated?
No? Activate Windows 10

Launch Command Prompt (Admin)
enter the following line
reg query HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate /s
If DisableWindowsUpdateAccess REG_DWORD 0x1

launch regedit
navigate to HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate
change the value of DisableWindowsUpdateAccess to 0
exit regedit
exit Command Prompt

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Restore health to the component store
DISM - Repair Windows 10 Image
Step 6. To Use DISM /RestoreHealth /Source:wim Command
- OR -
Step 7. To Use DISM /RestoreHealth /Source:esd Command
Check System Files
SFC Command - Run in Windows 10
Read the front material, then
follow >> OPTION THREE <<
To Run SFC /SCANNOW Command in Windows 10

If there are integrity issues reported on screen,
Follow the instructions in >> OPTION FIVE <<
To View Only the "SFC" Scan Results from the CBS.LOG

If there are no integrity errors, Launch Windows Update

Try the next suggestion if the issue is not resolved.

Paste the following line into the address bar of File Explorer
Control Panel\All Control Panel Items\TroubleshootingLaunch System and Security > Fix problems with Windows Update
Press Advanced
Select Run as administrator
Press Next

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Automatically reset Windows Update components
Download and run MS Windows Update diagnostic cab (direct download)

Launch Windows Update

Try the next suggestion if the issue is not resolved.

Manually reset Windows Updates via batch file

Windows Update - Reset in Windows 10

Launch Windows Update

 

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