Windows 10: Windows 10 update - problems with touch pad and internet connectivity

Hi, Since the Windows 10 update, I've had numerous problems with my computer. Some were solved when I received tech support from this site. Two problems remain that occur when I shut my computer off and restart.


First, the touchpad no longer allows two finger scrolling. While this may seem minor, it is a problem because I use my computer to design labels and I can't use some of the functions on my design sites because I can't use the two finger scroll.


Second, everytime I restart, the computer does not recognize my internet connection. I have to "repair" it everytime so that the computer is reconfiguring the connection. While this just takes a few minutes to do, it is extremely annoying.


Good technical help would be appreciated. Please don't answer if you are selling your "services"

:)

 

Windows 10 Pro Synaptics touch pad and Internet connectivity issue

Hi Thomas,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

Try with the below steps and check if it helps.

1, Synaptics touch pad scrolling function not working.

This could be due to corrupt or incompatible drivers. I would suggest you to update drivers and check.

Update the drivers for this device

To do this, follow these steps:

• Press Windows + X and select Device manager.
• Click the Driver tab in the device's Properties dialog box.
  
• Click Update Driver to start the Hardware Update Wizard.
  
• Follow the instructions to update the driver.

If the issue persist I would suggest you to visit manufacturer's website and install the latest driver sin compatibility mode and check if issue persist.

Follow the steps below on how to install driver in compatibility mode:

• Download the driver from the manufacturer’s website and save it on your local disk.
• Right click on the setup file of the driver and select “Properties”.
• Select “Compatibility” Tab.
• Place a check mark next to “Run this program in Compatibility mode” and
  select operating system from the drop down list.
• Let the driver install and then check the functionality.

2, Frequently disconnecting from the Internet:

I would suggest you to run network adapter troubleshooter and check if it helps.

a. Type troubleshooting in the search box in taskbar.

b. Click troubleshooting in the search results.

c. Click "View all" and then click "Network Adapter".

d. Click "Next" and follow on-screen instructions.

Please also run Internet connections troubleshooter and check.

a. Type troubleshooting in the search box in taskbar.

b. Click troubleshooting in the search results.

c. Click "View all" and then click "Internet Connections".

d. Click "Next" and follow on-screen instructions.

I hope this information helps. Please do let us know if you need any further assistance.

 

touch pad

Hi Gary,

Thank you for posting your query on Microsoft Community. Let me assist you.

The touch pad can be disabled by you on the Control Panel of your computer.

Refer the steps below to disable the touchpad on your computer.

• 
  Right click on Start, and then click
  Control Panel.
  
• 
  Click Hardware and Sound.
  
• 
  Click Keyboard.
  
• 
  In the Mouse Properties
  window:
  
  • Click the Device Select tab to disable the touch pad.
  
  • Click the Touch Pad tab to adjust touch pad settings.
  
• 
  Click OK to save the settings and restart the system and check.
  

Try updating the Touchpad drivers from the
manufacturer's website and check if the issue persists.

Follow the steps to update the drivers:

a. Press Windows key + X key and click
Device Manager.

b. Expand the Touchpad tab.

c. Right-click and click on Update driver software.

d. Restart the computer and check.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Windows 10 Pro Synaptics touch pad and Internet connectivity issue

After I upgraded to windows 10. I found two issues with my Toshiba laptop Model L635

1, Synaptics touch pad scrolling function not working.

Horizontal and vertical scrolling function through touch pad is not working with windows 10 but it was working with windows 8.1 and windows 10 technical preview,

Synaptics Driver version :- 19.0.10.0

Driver date :- 28/05/2015

2, Frequently disconnecting from the Internet both wifi, usb connections,

Suddenly disconnecting from the Internet both wifi, usb connections and it shows limited connectivity, but other devices are working from the same internet connection. then if I restart the laptop again it will work fine.

Thanks for any help