Windows 10: Windows 10 update stuck at 64% after factory reset

After factory resetting my laptop, the update for windows 10 has been stuck at 64%. It’s stuck in an infinite loop of loading hp and then it says welcome and then it says windows update at 64% and do not close for half a second. I had to video it and rewind to see what it said. Now the problem is some troubleshooting methods require shutting down and the screen says not to. What am I supposed to do?-

:)

 

Windows 10 computer Factory reset stuck at 64%

Hello,

I have this exact issue at the moment. The factory reset is stuck at 64% and no, the answer given wasn't very helpful AT ALL. The screen is still stuck at 64%, what's the next step i should take? Should i manually force the PC to shut down and start it back
up? Urgent, thanks.

 

Stuck at 64% after reset.

Hi,

We want to know more information regarding this issue so that we can find out what causes your update to get stuck at 64%. Please provide us the following information:

• Even after resetting, does it still get stuck at 64%?
• What other troubleshooting steps have you tried so far?
• How are you upgrading your operating system?
  

Regards.

 

Windows 8.1 & windows 10 : fail to factory reset and stuck in restart

Ztruker's post will get you to Win10, but if I understand the issue you wanted to fix a non-working Asus Win8.1 Factory Reset by upgrading to Win10.

My question is what OS do you want on your system, Win8.1 or Win10.
There might be a way to access the Asus recovery partition and do a reset from there - I think that can be done, but I would have to research the exact process to provide step-by-step instructions.

If you want to get to Win10 - then I mis-interpreted your post.

There seems to be an underlying issue on your system as far as the Asus Win8.1 Factory Reset issue is concerned.

The question might be moot if you've already started the Win10 Clean install.
Getting to Win10 is easy, getting back to Win8.1 after a Clean install requires a bit more work (windows.old and possibly the Asus Recovery partition are no longer available).