Windows 10: Windows 10 update 'unplugged' my laptop soundcard. Help.

Hi;

It seems the last windows update (which i have since rolled back from to no avail) has 'unplugged' my internal soundcard in my alienware m17x r4 (a soundblaster recon 3di).

Turned computer on to find speakers not working and not listed under playback devices, jacks and headphones were however ok.

Today I tried to fix it by uninstalling all creative drivers and reinstalling (hadn't looked at device manager at this point). On trying to reinstall everything kept giving me "no supported device" type errors and wouldn't allow me to put creative drivers or software back on (tried extracting packages, running as admin etc).

Then I had a look at device manager only to find my soundcard was no longer listed but even worse there are no mystery devices to install drivers for. It also won't detect any new hardware. Using the add legacy option only gave me one option from creative as a manufacturer which was totally inappropriate. Dxdiag also shows no soundcard now, and the bios has nothing mentioning a sound device. There are however two entries under system devices in device manager called "high definition audio controller".

After a lot of rebooting I seemed able to install a driver successfully (using an installer, not directly via device manager) and the sb control panel (which I need for my jacks to work), however still no soundcard showing, no speakers and no sound through jacks. Eventually I tried using a program called drivereasy to check my drivers thinnking it might see something i couldn't. Happily I saw it had an entry for an audio device, and even listed it correctly as a recon 3di and offered to download an updated driver. However...it lists the device as unplugged.

How on earth do i force windows to see it again or virtually plug it back in?!

Since 'upgrading' from windows 7 Ive had a few problems with the sound and installing drivers but never had the entire device vanish....even from device manager. At my wits end, googled my arse off, tried a lot of suggestions but am going quietly insane.

:)

 

Unknown USB Device (Port Reset Failed) - ASUS Xonar U7

,

Thank you for your reply. The Xonar U7 works properly on two portables at my house, both running Windows 10 Home. The soundcard VID & PID are read correctly on both portables. The external soundcard is properly enumerated, drivers loaded and the external
card performs as expected. When I unplug the soundcard from the portable and connect it to the desktop, the VID and PID are not read correctly. That has not changed even a single time since I first started this thread.

Best Regards,

AudioRestore

Well it worked for me and then it didn't anymore. Apparently it didn't worked when I added a new portable hdd on the usb 3.0 hub where the xonar was plugged.

I tried to re do the operation but on a windows 10 laptop.

It didn't worked anymore. First time I tried with a Windows 7.

So It must be something with Windows 10 that is causing problems. Did you every tried to connect it to a windows 7?

alec

 

Windows 10 Settings Won't Stay

Hello everybody,

I had a computer made and set up just to run music & music videos at my bar. The DJs use OTSAV-DJ 1.9 program to run the music & vids. Also, I personally installed a Creative Blaster zx soundcard as well. The OTSDJ program needs a second soundcard to
be able to "cue" or listen to a song just in the headphones separate of the audience music. This is essential.

The problem is..... I set up all the settings for both soundcards, computer monitor and TV outputs, I can restart the computer several times and everything works fine. I shutdown the computer at night when we close BUT when the day-shift comes in the
next day, and the computer is turned on, the settings have changed. Very frustrating!

I have deleted all the apps that Windows 10 would allow me to delete. The internet to this computer has been disconnected. I read about a program in Win.10 that will automatically adjust computer settings if ....lets-say, one of the speaker outputs
from the soundcard gets unplugged the computer will automatically compensate and change the settings. I don't know if this is what's happening because nothing is being unplugged or mistakenly turned off overnight. All outlets have consistent power. I appreciate
your help.

Thank you,

DJ Paul