Windows 10: WINDOWS 10 UPDATE USING AN EXTERNAL DRIVE

Why does this have to be so complicated? My little computer came with Windows 10, and now I'm being told it is out of date. I don't understand a word of the instructions. In PLAIN ENGLISH please for us silver surfers.

:)

 

External drive

Hi Richard,

There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
below:

• Just to confirm, the device that is not working properly is a external DVD optical drive?
• Were there any recent changes or updates installed on your computer?
• Have you tried to plug the external drive to a different port on your computer?

As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

• Type “Troubleshooting” in the Search bar and press Enter.
• Click on “View All” in the top left corner.
• This will display the list of troubleshooters which are built-in in the computer. You can click on
  Hardware and Devices from the list and you can run the troubleshooter.

This will check for common errors that affect hardware on your computer and attempts to correct them.

We look forward to your response after completing the steps.

 

External hard drive not suppoted after anniversary update windows 10

To isolate the issue, we suggest that you perform the following steps below:

• Connect the external hard drive to the different port and check if the issue persists.
• Use different external hard drive to connect to the same port and check if same issue happens.

If the same issue happens after using different external hard drive to different ports, try to run
Hardware and Devices troubleshooter as it checks for common problem and make sure that any new devices or hardware connected to your PC is installed correctly. Here's how:

• Press Windows key from the keyboard, type Troubleshooting and select it.
• Click on view all option on the upper left corner of Troubleshooting window.
• Select the Hardware and Device options from the list.
• Click Next to run the Hardware and Device Troubleshooter.

After that, follow the steps on how to Install and Update drivers
in Windows 10.

Let us know how it goes.

Thank you.

 

External drives and Windows 10 issue

Since you are having multiple issues with Windows 10, we suggest you to run a System File Checker (SFC) and Deployment Image Servicing (DISM) to look into the system for possible corruption. To do so, kindly follow the steps below:

• Press Windows key + X
• On the menu which should pop-up on the lower-left side of your screen, click
  Command Prompt (admin)
• Type the following on Command Prompt (wait for the SFC scan to finish before running DISM):
  
  sfc /scannow
  
  dism /online /restorehealth /cleanup-image
  
  

Check the result of the scans, and if it states that it was able to fix some corrupted files, simply restart your computer to apply the fix and check if the issue persists.

Regarding your external hard disk, we suggest you to update your USB Hard Disk drivers. To do so, follow the steps below:

• Press Windows key + X.
• Click Device Manager.
• Find the disk drive for your external hard disk.
• Right-click your disk drive.
• Click Update Driver Software.
• A new windows will prompt, click Search automatically for updated driver software.

Let us know how it goes.