Windows 10: Windows 10 updates deletes fax modem and windows fax and scan wont recognize modem

Discus and support Windows 10 updates deletes fax modem and windows fax and scan wont recognize modem in Windows 10 Installation and Upgrade to solve the problem; Hi Windows Updates ran last night. again it deletes the external usr robotics 5637 fax modem usb and windows fax and scan stop working. Windows... Discussion in 'Windows 10 Installation and Upgrade' started by AlanHern, Jan 26, 2019.

  1. ALANHERN
    AlanHern Win User

    Windows 10 updates deletes fax modem and windows fax and scan wont recognize modem


    Hi

    Windows Updates ran last night. again it deletes the external usr robotics 5637 fax modem usb and windows fax and scan stop working. Windows fax and scan will not recognize modem. deleted modem driver. turned off windows fax and scan feature. reinstalled modem. re-turned on feature windows fax and scan. USR classic phone tools recognizes and faxes from the old DOS type window. So fax modem works. Windows fax and scan does not recognize the attached reinstalled modem. Device is greyed out and can not change modem. Says I can not connect to modem in trying to set up fax account inside windows fax and scan.

    :)
     
    AlanHern, Jan 26, 2019
    #1
  2. IT'S MEXZ
    it's meXZ Win User

    Windows 10 Fax and Scan doesn't recognize external modem

    I use Windows 10 Fax and Scan as my fax program. It was working fine until a few days ago when it stopped recognizing my modem, says I don't have an account, and my history is gone . Windows device manager says the modem is working fine. How can I get Fax
    and Scan to once again find my modem?

    Thanks for any light you might shed. I have made sure the most current drivers for my modem are installed.
     
    it's meXZ, Jan 26, 2019
    #2
  3. LILIANA T MARIN
    LILIANA T MARIN Win User
    USB Modem not working in windows 10

    I upgraded from Windows 7 professional to Windows 10 and the Windows Fax and Scan is like new, did not carry over the list of sent faxes from before. But the problem is that the modem is not recognized. I have a plug in 56K Modem from Dell and it was set
    up and working great.

    Where could I find the modem listed. I couldn't see it on the Device list.

    Thank you and I would appreciate some feedback.

    Best Regards,
     
    LILIANA T MARIN, Jan 26, 2019
    #3
  4. RONROSENFELD
    RonRosenfeld Win User

    Windows 10 updates deletes fax modem and windows fax and scan wont recognize modem

    Fax and Scan does not recognize my Modem

    Windows Fax and Scan does not seem to recognize that my modem is a fax modem.

    W10 Pro 10586

    Modem: US Robotics 56K Fax PCI (Internal Modem)

    The modem worked on this computer running Windows 7

    I don't recall if I've tried it since installing W10.

    This was a clean install of W10.

    There is a Fax printer in Devices and Printers.

    I can start WFS

    Navigate to Tools/Fax Settings

    Although the Device name is present, the option to "Select Fax Device" is grayed out.


    Windows 10 updates deletes fax modem and windows fax and scan wont recognize modem a88851cb-1afd-432b-9c1a-458e74da4d38.png


    If I select OK, WFS continues to be unable to send a Fax

    If I navigate to Tools/Fax Accounts/Add Account, it tells me I need to Connect to a Fax Modem. If I go through the options, choosing the defaults to try to attach a modem, although it seems as if it might be connecting, I eventually get to an error message
    telling me I need to connect to a Fax Modem:


    Windows 10 updates deletes fax modem and windows fax and scan wont recognize modem 22cae1ea-ed41-4c4d-a497-4b879a67b8dd.png


    And if I continue, the program will eventually become non-responsive.

    • I could not find anything relevant in the Event Viewer, but I might not be looking/searching in the right place.
    • I have disabled, rebooted, and re-enabled the Windows Fax feature
    • I have removed and re-installed the modem in Device Manager
    • I have physically removed, cleaned, and reseated the modem card
    • I have executed the modem diagnostics in Device manager with no errors reported
    • I can make telephone calls from Outlook 2016
    • And, as I wrote above, this card did work when I was running Windows 7
    Any help/suggestions much appreciated.
     
    RonRosenfeld, Jan 26, 2019
    #4
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Windows 10 updates deletes fax modem and windows fax and scan wont recognize modem

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