Windows 10: Windows 10 updates removes modem

Discus and support Windows 10 updates removes modem in Windows 10 Network and Sharing to solve the problem; Hello, We have a major problem regarding Windows 10 updates. We have a "Communications cable between two computers" modem installed on our computers,... Discussion in 'Windows 10 Network and Sharing' started by johnchro, Sep 30, 2019.

  1. JOHNCHRO
    johnchro Win User

    Windows 10 updates removes modem


    Hello,


    We have a major problem regarding Windows 10 updates. We have a "Communications cable between two computers" modem installed on our computers, but every time there is a windows update this modem is removed. This means that we have to reinstall the modem on all our computers (500+) every time there is a windows update. Is there a way to stop windows update from removing this modem? Or can you fix Windows update so this doesn't happen anymore?


    Thank you.

    :)
     
    johnchro, Sep 30, 2019
    #1
  2. JAIRIT BET
    Jairit Bet Win User

    ZTE MODEM is not working on Creators update.

    Hi,

    Your modem's driver may not be compatible with the Windows 10 Creators Update, thus the error message you're receiving. Here are our suggestions for fixing the issue:

    1) Update the modem driver through Device Manager.

    • Press your Windows key and type Device Manager.
    • Right-click on it then look for the driver related to your ZTE
      modem.
    • Once located, click on the drop down button and choose Update driver.

    2) Contact the modem's manufacturer.


    • Since this issue also deals with a third-party product, contacting the support team of your manufacturer would also be a good step to take.

    Let us know if you need more help.
     
    Jairit Bet, Sep 30, 2019
    #2
  3. MELCHIZEDEK QUI
    Melchizedek Qui Win User
    Cellular Modem Windows 10 Creators Update

    Hello Brian,

    A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • What is the exact error message you're getting when you encounter the blue screen?
    • Have you tried updating your cellular modem to its latest driver? You can contact the modem manufacturer to check the latest compatible driver for Windows 10.

    Meanwhile, we suggest performing the steps on this article
    on how to troubleshoot blue screen errors on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Sep 30, 2019
    #3
  4. 95VIPER
    95Viper Win User

    Windows 10 updates removes modem

    Is it time for Windows 10 already?

    Again, for those that want the update reservation and you meet the requirements ---> Upgrade to Windows 10 for Free

    And, some info from the FAQ page:

    Also, some interesting info from the Specifications page:

     
    95Viper, Sep 30, 2019
    #4
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Windows 10 updates removes modem

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