Windows 10: Windows 10 Upgrade after computer manufaturer restore previously purchased

Discus and support Windows 10 Upgrade after computer manufaturer restore previously purchased in Windows 10 Updates and Activation to solve the problem; I purchased a windows 10 Pro upgrade on my new laptop in September 2019. Recently my laptop hard drive and motherboard needed replacement and I lost... Discussion in 'Windows 10 Updates and Activation' started by ChrisAussie1, Jan 30, 2020.

  1. CHRISAUSSIE1
    ChrisAussie1 Win User

    Windows 10 Upgrade after computer manufaturer restore previously purchased


    I purchased a windows 10 Pro upgrade on my new laptop in September 2019. Recently my laptop hard drive and motherboard needed replacement and I lost all my data as the manufacturer reformatted my hard drive and reinstalled the OS.


    How can i upgrade to windows 10 pro given that I previously paid for the upgrade and also am using the same laptop?

    :)
     
    ChrisAussie1, Jan 30, 2020
    #1
  2. NORDIC
    Nordic Win User

    Windows 10 upgrade problem, no input accepted

    I really hate having to come here and ask for help, but I really am stumped. It hurts my geek pride. I have a PC with fairly modern hardware in it. It has a p8p67 pro in it. I have tried upgrading windows 10 on it twice now. Both times I have had the same result.

    After windows finishes upgrading it goes to the log in/set up screen. I can't do anything. No keyboard or mouse input is accepted.

    I will list some, or hopefully all, of the troubleshooting steps I have tried:
    • Move keyboard and mouse to different USB ports.
    • Try different keyboard or mouse.
    • Restart computer, repeatedly.
    • Google for related issues.
    • Update Bios, because why not.
    • Create boot media and revert to windows 7.
    The windows 10 system restore boot media works fine with keyboard and mouse. All USB ports work in windows 7. I don't know what is wrong. I suspect that windows 10 is lacking a driver of some sort, but since the computer accepts no input I have no way of checking for which driver let alone installing it.

    Please help me figure this out. If I have to revert back to windows 7 again, I am not going to get it upgraded to windows 10. Thank you in advanced.
     
    Nordic, Jan 30, 2020
    #2
  3. MUSSELS
    Mussels Win User
    Windows 10 upgrade problem, no input accepted

    i've seen this when the stock USB drivers went kaput. Only ever seen it once - i used a PCI USB 2.0 card and connected the mouse and keyboard to that, and manually updated the USB 2/USB 3 drivers.
     
    Mussels, Jan 30, 2020
    #3
  4. TOPGUNDCP
    topgundcp Win User

    Windows 10 Upgrade after computer manufaturer restore previously purchased

    Restoring Windows 10 Image using Macrium Reflect


    In addition to the above. Here's my suggestion in step by step.
    I assume you have Macrium Installed in your current HD and already made a backup copy.
    1. Connect your new HD via USB port and boot up.
    2. Run Macrium, click on Restore tab then select the Backup Image that you made to restore
    3. click on "select a different target disk" then select your new HD as destination

      Windows 10 Upgrade after computer manufaturer restore previously purchased [​IMG]
    4. Proceed to restore then Shutdown and disconnect the old HD and replace with the new HD
    5. Boot up with your new HD.
     
    topgundcp, Jan 30, 2020
    #4
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Windows 10 Upgrade after computer manufaturer restore previously purchased

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