Windows 10: Windows 10 Upgrade/Installation Black Screen

Hi all.


I own an Alienware X51 R2 desktop computer that came with Windows 7. I've been trying to upgrade the OS to Windows 10, but whenever I get to the updating phase of the installation, it fails. Specifically, when it reaches 75%, the computer restarts, and when it tries to boot up again, there's just a black screen. It does not appear to respond to commands, and clicking the mouse does not do anything at all.


Is there a solution for this?


Thanks.


-Paul PG

:)

 

Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Black screen after windows 10 upgrade

Hello,

For us to isolate the black screen issue that you are experiencing, kindly respond to the questions below:

• Did you upgrade from a previous version of Windows?
• Are there any third-party antivirus programs installed on your device?

On a lighter note, you may follow the steps here on this
link on how to troubleshoot black or blank screen errors.

We look forward to an update from you.