Windows 10: Windows 10 version 1803 and found I have no audio. Using IDT HD Audio

That's great.
I'm glad you got it sorted.

 

Hello All *Smile,
I just updated to Windows 10 version 1803 and found I have no audio.
Apparently IDT High Definition Audio CODEC has not been updated for v.1803 - I've downloaded and installed the latest with no luck. And ran all the troubleshooting suggestions I could find.
-
I surely don't want to roll back to the previous version of Win10 *Sad.
Hoping someone will be able to point me in the right direction.
Thanks!
/jdU

:)

 

Audio stuttering issues after upgrading to Windows 10

It was an upgrade, and then a reset. I chose the option to keep all of the files. It reinstalled Windows 10 and uninstalled all programs. There is no bloatware or any of that **** from HP because I did not use the Windows 7 install disk. I've already
disabled anything that doesn't need to be running in the Task Manager and the computer is running Kaspersky Internet Security 2015 as well as Malwarebytes (free version).

I did a disk check and no errors were found and using a new user account didn't fix the issue.



The audio driver version is/was 10.0.10586.0. I just told it to search for an update and it installed the AMD audio driver again as well as IDT high definition audio codec. I noticed that the IDT driver was from 2012 so I switched that one back to
Window's audio driver. Still having audio stuttering.

The AMD audio driver version is: 10.0.0.2 1/16/2016

HD audio driver version: 6.10.6381.0 10/29/2015

 

Beats Audio

Hi Like i said before, in my initial question , i did delete the old driver and found a driver on google. It said that this was the driver for Beats Audio. So after reading your reply i went to device manager and found IDT driver(,btw there is no driver
that says Beats Audio just IDT HD Codec) and uninstalled it and installed found driver from google and have the same result. There is a Beats Audio control panel but nothing works. I even chose the IDT HD sound device as default but not working. Even the control
panel has Beats Audio listed under hardware and sound. Fred

 

See if one of these troubleshooting steps can fix the problems with the IDT CODEC:

1) right click on the left lower corner windows icon > left click device manager
2) left click view > left click show hidden devices > expand each: audio inputs and outputs and sound video and game controllers

3) Under audio inputs and outputs these may or may not be listed:
a) Communication Headphones (IDT High Definition Audio CODEC)
b) Headset Mic (IDT High Definition Audio CODEC)
c) Internal Microphone Array (IDT High Definition Audio CODEC)
d) Line In (IDT High Definition Audio Codec)
e) Speakers / HP (IDT High Definition Audio CODEC)

4) Under Sound, video and game controllers these may or may not be listed:
IDT High Definition Audio CODEC

5) Start with the section for Sound, video and game controllers: Right click on the row > left click driver > see if there is a left click option to roll back driver or whether it is grey > if you can roll back the driver > then roll back > report into the thread the results

6) If there are no options to roll back the driver then download these drivers to the desktop:

a) HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

b) HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

c) HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

7) Using trial error perform these steps:
Start in the Sound, video, and game controllers:
a) right click on the IDT High Definition CODEC > left click properties > left click on the driver tab > left click update driver > left click browse my computer for driver software > click on the applicable desktop driver
b) try each of the 3 different HP IDT High Definition CODEC drivers

 

Thanks for your detailed reply zbook,

1) Neither the IDT nor all the Microsoft items offer the rollback option (they are grey).

2) Part of my earlier troubleshooting was to update NVIDIA, so even though all of those items offer rollback, I'm guessing I would simply be restoring the previous NVIDIA state which didn't work. I passed on trying that.

3) I downloaded the 3 drivers and followed the steps to update my IDT High Definition CODEC; they are not recognized as drivers (all are .exe files) and I have a message that says there are no drives in that directory.

Rather than running the the .exe files, I'll wait to learn your next suggestion.
Thanks again! *Smile

 

Open the HP website Laptop Computers, Desktops, Printers and more | HP® Official Site > support > software and drivers > enter the computer's product or serial number > select the operating system > view drivers > post a URL or hyperlink into the thread.

This is a log collector that is used in another forum on Ten Forums.
BSOD - Posting Instructions - Windows 10 Forums
On the bottom run the beta log collector using extract > open
Windows 10 Help Forums
In this link there are text and images in case there are any problems running the beta log collector: (post #5)
DM Log tool problem Solved - Windows 10 Forums
The folder should appear on the desktop with the collected files > zip > post into this thread.

 

Hi zbook,
HP.com led me to this statement: "HP does not provide Windows 10 drivers on HP.com for HP computers sold prior to August 2013. Microsoft has made most of the component drivers for these products available via Device Manager once the product is running Windows 10 with an active Internet connection. To see if your HP computer was tested to work in Windows 10, go to HP Products Tested with Windows 10." =>>"HP Products Tested with Windows 10
The information below lists HP products that have been tested with Windows 10 Fall Creators Update (version 1709)."
-
I stopped there to report to you.
-
Out of time now, will run the DM report for you in the morning.
I have <dm_log_collector.exe> Dated 5/10/2016 in my archive. Can I use this or should I follow your directions for the latest one?
ty
/jdU

 

If you had working audio with IDT high definition audio CODEC prior to the most recent upgrade from 1709 > 1803 there are troubleshooting options. Once there is information on the HP computer, and the working environment, using trial and error the drivers will be uninstalled and installed to find a working driver.

There are 2 log collectors.
If possible please run the beta log collector and post a zip into the thread.
The beta log collector will collect more useful files than the DM log collector and at some point in time will replace it.
The latest files will be most useful in assessing the computer environment.

 

Good morning zbook,
I found a (personal) note from 2016 advising me to turn off Norton before running ... done.
Beta Log file attached.
-
Thx,

 

Open the HP website Laptop Computers, Desktops, Printers and more | HP® Official Site > support > software and drivers > enter the computer's product or serial number > select the operating system > view drivers > post a URL or hyperlink into the thread.

 

It's one or the other; not sure how to confirm "1000" or "1100"
Neither one offers Windows 10 for the OS
Please advise.
HP Pavilion HPE h9-1000 Phoenix Desktop PC series
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
HP Pavilion HPE h9-1100 Phoenix Desktop PC series
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
Thanks ... bedtime *Sleepy
Back in 6-8 hours *Wink

 

See what result you get when only entering the product number.
And see what result you get when only entering the serial number.
Are they same?
The system model information in the logs: System Model: h9-1110t

Please confirm this result: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

The operating systems that are offered are HP tested with the hardware.
If the operating system is not displayed then it has not been tested.
In that case choose the latest operating system > post a URL or hyperlink into the thread.

 

The operating system is not a regular build.
Code: Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)[/quote] It is an insiders build.
Whether this is or is not related to the CODEC problems may be a question for Microsoft feedback.




The IDT High Definition Audio CODEC is displayed as a problem device.
The listing displays: This device cannot start.


Code: IDT High Definition Audio CODEC HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C3AB5&REV_1001\4&3171535E&0&0001 This device cannot start.[/quote]
The listing displays the status: Error


Code: Name IDT High Definition Audio CODEC Manufacturer IDT Status Error PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76C7&SUBSYS_103C3AB5&REV_1001\4&3171535E&0&0001 Driver c:\windows\system32\drivers\stwrt64.sys (6.10.6457.0, 532.00 KB (544,768 bytes), 3/29/2013 6:52 AM)[/quote]


There are two available drivers posted on the HP website.
One driver is for Windows 8 and one driver is for Windows 7.


HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support




Perform the following steps for installation:


1. Click the Download Only button.
2. At the File Download screen, click the Save button.
3. At the Save As screen, save the file to your Desktop.
4. If a message appears stating that the file already exists, click YES to overwrite file.
5. Double-click the icon for the update downloaded to your desktop, and then click NEXT.
6. Follow on-screen instructions.
7. If prompted to restart the system upon completion of the update, click YES and allow system to restart.


Code: IDT Audio 1.0.5902.0 IDT 20180501[/quote]
Code: IDT High Definition Audio CODEC IDT High Definition Audio CODEC oem12.inf 6.10.6457.0 True 20130302000000.******+***[/quote]
Code: sthda IDT High Definition Audio CODEC c:\windows\system32\drivers\stwrt64.sys Kernel Driver No Manual Stopped OK Normal No No[/quote]
Code: sttray64.exe c:\program files\idt\wdm\sttray64.exe 8108 8 200 1380 5/1/2018 2:01 PM 1.0.5927.3 433.00 KB (443,392 bytes) 5/1/2018 1:43 PM[/quote]
Code: sttray64 1.0.5927.3 433.00 KB (443,392 bytes) 5/1/2018 1:43 PM IDT, Inc. c:\program files\idt\wdm\sttray64.exe[/quote]
Code: stlang64 1.0.5927.3 2.36 MB (2,471,936 bytes) 5/19/2016 2:28 PM IDT, Inc. c:\program files\idt\wdm\stlang64.dll[/quote]
Code: stapi64 1.0.5927.3 488.00 KB (499,712 bytes) 3/29/2013 6:52 AM IDT, Inc. c:\windows\system32\stapi64.dll[/quote]
Code: Audio Service STacSV Stopped Auto Own Process c:\program files\idt\wdm\stacsv64.exe Normal LocalSystem 0[/quote]
Code: BeatsOSDApp c:\program files\idt\wdm\beats64.exe Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run[/quote]
Code: SysTrayApp c:\program files\idt\wdm\sttray64.exe Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run[/quote]
Code: Event[117]: Log Name: System Source: Service Control Manager Date: 2018-05-01T03:06:43.228 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Donn-s-HP Description: A service was installed in the system. Service Name: IDT High Definition Audio CODEC Service File Name: \SystemRoot\system32\DRIVERS\stwrt64.sys Service Type: kernel mode driver Service Start Type: demand start Service Account:[/quote]
Code: Event[120]: Log Name: System Source: Service Control Manager Date: 2018-05-01T03:06:43.743 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Donn-s-HP Description: A service was installed in the system. Service Name: Andrea ST Filters Service Service File Name: C:\Program Files\IDT\WDM\AESTSr64.exe Service Type: user mode service Service Start Type: auto start Service Account: LocalSystem[/quote]
Code: Event[728]: Log Name: System Source: Service Control Manager Date: 2018-05-01T13:17:27.514 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Donn-s-HP Description: A service was installed in the system. Service Name: Andrea ST Filters Service Service File Name: C:\Program Files\IDT\WDM\AESTSr64.exe Service Type: user mode service Service Start Type: auto start Service Account: LocalSystem[/quote]


Code: Event[892]: Log Name: System Source: Service Control Manager Date: 2018-05-01T13:39:23.705 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Donn-s-HP Description: A service was installed in the system. Service Name: Andrea ST Filters Service Service File Name: C:\Program Files\IDT\WDM\AESTSr64.exe Service Type: user mode service Service Start Type: auto start Service Account: LocalSystem[/quote]
Code: Event[899]: Log Name: System Source: Service Control Manager Date: 2018-05-01T13:43:10.905 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Donn-s-HP Description: A service was installed in the system. Service Name: Andrea ST Filters Service Service File Name: C:\Program Files\IDT\WDM\AESTSr64.exe Service Type: user mode service Service Start Type: auto start Service Account: LocalSystem[/quote]


Code: Event[902]: Log Name: System Source: Service Control Manager Date: 2018-05-01T13:43:17.905 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Donn-s-HP Description: A service was installed in the system. Service Name: Audio Service Service File Name: c:\program files (x86)\idt\ecsxpv_5902_012208\wdm\STacSV64.exe Service Type: user mode service Service Start Type: auto start Service Account: LocalSystem[/quote]


Code: Event[989]: Log Name: System Source: Service Control Manager Date: 2018-05-01T13:56:38.441 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Donn-s-HP Description: A service was installed in the system. Service Name: Audio Service Service File Name: C:\Program Files\IDT\WDM\STacSV64.exe Service Type: user mode service Service Start Type: auto start Service Account: LocalSystem[/quote]

 

Hi zbook,

I get the same url for both Win 7 & Win 8 ...
But slightly different for Product Name & S/N

Originally the machine came with Win7:
HP Pavilion HPE h9-1100 Phoenix Desktop PC series
Windows 7, x64
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
-
Latest OS Choice -> Windows 8, x64
HP Pavilion HPE h9-1100 Phoenix Desktop PC series
Windows 8, x64
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Using:
S/N: 2MD2080KXY
Results: HP Pavilion HPE h9-1110t Phoenix CTO Desktop PC
And: Windows 8, x64 (automatic choice)
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
-
Change to: Windows 7, x64
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Thanks,
Note: Text version of above attached FYI <4-zbook_HP Pavilion HPE h9-1000 Phoenix Desktop PC series.txt>