Windows 10: Windows 10 Version 1809 - KB4530715 - HP EliteBook 840 G5 and G6 stuck in Sure Start

We have several HP EliteBook's 840 G5 and G6 that get stuck on Sure Start after installing Windows updates. They are running Windows 10 x64 - 1809 and the last time it happens was after installing the "2019-12 Cumulative Update for Windows 10 Version 1809 for x64-based Systems KB4530715".

We only see this behavior on systems running Windows 10 Version 1809, the ones that are on 1803 don't have this issue.

We are deploying the updates via SCCM and in the logs we see that the update installed correctly, but after a reboot they get stuck on the Sure Start screen. The only way to recover is to boot in Safe Mode and then the last installed update is removed automaticly. Afterwards we can install the same update without any issue.


Anyone experienced the same issue?

:)

 

How to disable trackpad for HP Elitebook 840 G5

As the question states, I am simply trying to disable my touchpad on my HP laptop. So I think this is very specific for the HP Elitebook 840 G5 as I have tried the following generic methods to disable the trackpad:

1. Under mouse settings, using the Synaptics tab. This tab does not exist for me. (Reference HP Notebooks with Synaptics TouchPad - How to Disable the "Double Tap to Enable or Disable TouchPad" Feature | HP® Customer Support)
   
2. Disabling the Synaptics driver. I thought this would work for sure too but I tried to disable all of the mouse drivers available under Mice and other pointing devices (Device Manager) and the trackpad still works.
   
3. Using third party software. I tried "touchpad-blocker" and even when enabled, the touchpad still works.
   
4. Double tapping the top left corner (how do i disable a touchpad on an hp elitebook 850 laptop? - HP Support Community - 5480918) This does nothing for mine.
   

I am open for other suggestions. I am really surprised that disabling the driver didn't work.

 

How to disable trackpad for HP Elitebook 840 G5

According to the drivers page it appears the Synaptics in your PC is for the fingerprint sensor. Either the touchpad isn't Synaptics-brand and/or the driver didn't install correctly. Try to install this driver then look in Mouse Settings or look for HP touchpad app in Start menu or Control Panel (under HW usually, otherwise change view to Large Icons)
Driver - HP EliteBook 840 G5 Notebook PC | HP® Customer Support

Alternatively you could check BIOS (usually F9 or F10) to see if you can disable it there. Sometimes there is also a Fn key dedicated to it. Here is another HP article on disabling their 'clickpad'. Don't ask me how they are different lol
HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) | HP® Customer Support

 

HP announces new EliteBook 800 Series and ZBooks powered by Windows 10

Source: HP announces new EliteBook 800 Series and ZBooks for the modern workforce, powered by Windows 10 - Windows For Your Business