Windows 10: Windows 10 Version 1909 - Remote Desktop Application Black Screen

Discus and support Windows 10 Version 1909 - Remote Desktop Application Black Screen in Windows 10 BSOD Crashes and Debugging to solve the problem; Recently, I updated my Windows 10 version to 1909. When using my remote desktop, I get a black screen. I'm not sure what the issue is or if there is a... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by AJM444, Feb 21, 2020.

  1. AJM444
    AJM444 Win User

    Windows 10 Version 1909 - Remote Desktop Application Black Screen


    Recently, I updated my Windows 10 version to 1909. When using my remote desktop, I get a black screen. I'm not sure what the issue is or if there is a fix for this. I researched a ton of threads and tried a variety of potential fixes and nothing has worked for me. Anyone solve this issue?

    :)
     
    AJM444, Feb 21, 2020
    #1
  2. JAMESWALTHER
    JamesWalther Win User

    Remote Desktop black screen

    It logs in but get the black screen with only the pointer showing. I tried unchecking the persistent bitmap caching but still didn't help. This was suggested online. The remote computer graphics work fine when not connected with remote desktop. The driver
    that was installed when Windows 10 1903 was installed is the one not working with remote desktop. The old Microsoft basic graphic driver just made it impossible to use although it did work with remote desktop. Haven't found any other driver to use as of now.
    It is an older Dell Studio 17 and Dell doesn't list a graphic driver for it. I am still trying to see if I can find one though.
     
    JamesWalther, Feb 21, 2020
    #2
  3. PUMA99DK|
    puma99dk| Win User
    Remote Desktop limit to 2 screens?

    Is it possible to limit Remote Desktop in Windows 10 to only use 2 out of 3 screens connected to a pc?

    Remote Desktop is to a Windows 2012 Server.
     
    puma99dk|, Feb 21, 2020
    #3
  4. AKHEEL AHMED
    Akheel Ahmed Win User

    Windows 10 Version 1909 - Remote Desktop Application Black Screen

    Windows 10 - Remote Desktop

    Hi,

    We will surely assist you with the issue you are facing with Windows 10.
    - Which version of Windows 10 Operating System are you using?

    - Were you able to upgrade to Windows 10 successfully?

    I suggest you to refer the below steps and see if this helps.


    • Enable remote desktop in settings
      • Control Panel\System and Security\System, Click "Remote Settings" on the left side

    • Verify my port forwarding settings were properly forwarding to my computers local IP address
      • run "cmd.exe" and then type "ipconfig". Find your IP from that list
    [*]
    • Make sure your firewall settings are open
    • Go to "Control Panel\System and Security\Windows Firewall\Allowed apps"
    • On the left, click "Allow an app or feature through Windows Firewall"
    • Click "Change Settings"
    • Find "Remote Desktop" in the list and make sure both "Private" and "Public" is checked.

    Let us know if this helps.

    Thank you.

    Credits to : Jace_Sango.
     
    Akheel Ahmed, Feb 21, 2020
    #4
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Windows 10 Version 1909 - Remote Desktop Application Black Screen

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