Windows 10: Windows 10, Version 20H2 - Display Resolution Issues

Hi everyone. I recently installed to version 20H2 on my Acer Aspire A515-54 & immediately realized that my 3440x1440 display was no longer working with the same resolution. Immediately after the install, I realized that none of my customized settings had saved (3440x1440, 54p refresh rate). When I went back in to add my custom settings back in, nothing would take through the Intel Graphics Command Center. The most comparable setting I could get was 3440x1440 with a 30p refresh rate. I tried updating my graphics card and still couldn't get anything to work.

After exhausting all viable options, I decided to roll back the update in hopes that I would be able to use my second monitor. Once I did that, everything worked without any issues...

I have read about multiple issues with 20H2 but didn't see this specific one noted anywhere. Just wanted to see if anyone had experienced this or, at the very least, make sure that everyone is aware that this a potential issue.

submitted by /u/d_rohr
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:)

 

Windows 10 desktop resolution issue

Hi Arindam,

Welcome and thank you for posting in Microsoft Community. We appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to change the screen resolution, we will help you with this issue.

I suggest you to update the Display Adapter Drivers

Step 1: Update the Display Adapter driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Update driver software.

Refer to: How to: Install and
Update drivers in Windows 10

Step 2: Please follow the below steps to change the resolution of the screen and check:

• Type Change screen resolution in the Search
  box from the desktop.
• Under Resolution search for the Recommended resolution and click on
  Apply.
• A windows pops up saying "Keep these display settings", then select
  Keep changes.

I would like to inform that, there will be a recommended resolution for all the computers, and if you select more than the recommended resolution the screen would not support for that.

Hope this helps. Feel free to contact us for any further issues on Windows Operating System, we will be
happy to help you.

 

resolution issues upon window 10 download

Hi,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently.

I would appreciate if you can provide us the following information to help us understand the issue better.

• What is the make and model of the computer?
• Have you connected dual monitors?

I suggest you to update the Display Adapter Drivers

Step 1: Update the Display Adapter driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right on the Display Adapter and click on
  Update driver software.

Refer to: How
to: Install and Update drivers in Windows 10

Step 2: Please follow the below steps to change the resolution of the screen and check:

• Type Change screen resolution in the Search
  box from the desktop.
• Under Resolution search for the Recommended resolution and click on
  Apply.
• A windows pops up saying "Keep these display settings", then select
  Keep changes.

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

 

Known and Resolved issues for Windows 10 version 20H2

@WolfyAmbassador posted the changes that needed to be made to the registry, so big kudos (unfortunately, we can rep in the news forum).

Known and Resolved issues for Windows 10 version 20H2

I just tweaked it a little to minimize registry edits, added a backup, and documented the steps from start to finish.