Windows 10: Windows 10 Version 21H1 Update. The microphone is not working.

Hi,Before updating to the latest version of Windows, my microphone was working perfectly. Now I tried all possible solutions. It's really frustrating because I can't join meetings or calls because the microphone isn't working. It seems that only the internal microphone works, not the external one which is practically useless. Would appreciate any way to fix it?

:)

 

Microphone not working

The microphone on my laptop stopped working. I have done a lot of trouble shooting without success. Before I conclude that it is a hardware problem, can I ask if there is anything else I should do.

My System:

• ASUS S500CA laptop
• Windows 10 Home X64 version 1909
• VIA HD Audio - (for speakers and microphone)

Here's what happened:

• The microphone was working perfectly (on Skype).
• The next day it didn't work on a Skype call

Here's is a brief summary of what I have done:

• The only thing that changed between these two Skype calls were a couple of Windows updates
• I tried to remove all the recent Windows updates - didn't fix it
• One update (4577670) couldn't be uninstalled so I restored the system to a date prior to the successful SKYPE - didn't work
• I ran the Win trouble shooter - it reported no problem
• I tried to update the sound/microphone driver - reported that I had the best driver
• Checked the driver version (Provider - Microsoft, Date - 2019-03-18, Version, 10.0.18362.1)
• Checked driver details (Report- No driver files are required or have been loaded for this device)
• Updated to the latest Win 10 version (20H2) - didn't help
• The speakers are working correctly.
• I tried all of the above with the internal microphone as well as an external microphone (I tested all microphone alternatives in the setup - headset, external other)

Is there anything else that I should try before giving up?

 

Built in Microphone not working

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after an upgrade of Windows the microphone is not working, we will look in to this for you. However, in order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What type of upgrade are you referring to, is it a system upgrade or an update?
  
• What is the complete model number of the tablet?
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  

In the meantime, I suggest you to refer the troubleshooting steps in the article

Fix microphone problems and see if that helps in resolving the issue.



Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Microphone not working on Windows 10 Version 1803

In addition to

• Go to Settings > Privacy > Microphone (left column)
  
• Make sure "Microphone access for this device is on"
  
• And switch "Allow access to the microphone on this device" to on
  

as Ermish's suggested, I had to

• disable and enable one of my microphones for the changes to apply apply.
  

Then all my microphones worked again.