Windows 10: Windows 10 wakes up to blue screen with movable cursor, wont show lock screen.

title basically says it all, I need to get in without rebooting because I am backup up my phones photos to a USB stick and I don't want to corrupt them.

:)

 

different lock screen and sign in screen?

Step 2b is labeled as Change the Login Screen Image, but the steps show you how to change the Lock Screen image. Step 2a is irrelevant. It only tells you how to change the desktop background.

What I want to do:
Set Spotlight as the LOCK Screen Image(s) - Done
Set the Win 10 Hero Image as the SIGN IN Screen Image - This is the one that shows after you click on the lock screen and you are able to type your password. If I uncheck "Show Lock Screen Image on Sign In Screen", it shows a solid blue background behind my Password box and user image. This is what I want to change to the Hero Image....

 

Laptop boots up to black screen with cursor, shows signs of activity.


I am trying to figure out what is going on with my mom's laptop. Two days ago she told me she was using her laptop and everything was fine, but then she left to do some things in the kitchen and came back a bit later to the screen off. Upon waking it up by moving the mouse, all she got was a black screen with a white cursor. I have looked at it and upon manually restarting, it shows the Windows 10 logo, and then it goes to the black screen with the cursor. There is no login screen either but I do also hear the welcome music. One thing I noticed though is the cursor does have the blue loading circle next to it like it is actually still doing something, and it flashes and spins now and then, as well as the computer sounding like its working, but I have left this on for almost 40 minutes now and it is still just a black screen. It sometimes goes to the off screen and have to move the mouse to wake it up again. Some people online suggest task manager and opening up other windows but nothing works, I can just move a cursor.

My first thought is it is doing something with updates so I figured I will let it be for a few hours while in the mean time I will post this question to see if anyone else has any ideas. The laptop had Windows 7 before and we upgraded to 10 months ago.

 

Windows locking up at start screen. HELP!

It will load to safemode but will lock up, it locks up at the user screen.