Windows 10: Windows 10 will not play audio files in any app

Suddenly, none of the Windows apps on my computer will play any audio files, mp3, wav, flac, etc. Windows Media Player issues the message: "We can’t open <filename>. It’s encoded in a format that isn’t supported. 0xC00D36B4"This issue is on a recording studio computer, so understandably this is a serious problem! Fortunately, my DAW is still working, otherwise I'd be in a blind panic right now. I stress that these are all ordinary audio files that play just fine on other computers. Maybe Windows has lost its codecs or something. In any case, it is currently not playing ANY audio files at

:)

 

No sound while playing audio and video files.

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• Which is the application that you are using to play the files?
• Did you try the same on a different player?
• Did you perform any troubleshooting steps?

As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

• Right click on sound icon.
• Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.

If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing audio.

Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Unable to play .wav audio file

Hi Michael,

Thanks for replying to us with the status of your issue.

We understand the inconvenience caused and we will try our best to resolve the issue.

To assist you better, I like to know; on which application you are you are trying to play .Wav sound file?

I like to inform you that; you can play .wav audio file format
using Windows Media Player and Windows 10 Groove Music app.

As an initial recommendation, I suggest you to Right click on the
.wav audio file > Select Properties > click on the
Change button adjacent to Open with option > Select Windows Media player option from the given list > Click on
Ok.

If the issue still persists, run audio troubleshooter and check if it helps.

Follow the below steps:

• 
  Type Troubleshooting in the Search area on the taskbar and select
  Troubleshooting.
  
• 
  Select Hardware and Sound.
  
• 
  Select Playing Audio under
  Sound and follow the on screen.
  

For more information, refer to the below link:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01



Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Unable to play Audio Files

Hi Prudhvi,

Thank you for posting your query on Microsoft Community.

I would appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• 
  What type of file are you trying to play?
  
• 
  Is the issue specific to a certain type of files?
  
• 
  Did you try in a different player?
  
• 
  Did you install any third party security application?
  

I suggest you to run the Audio Troubleshooter
and check if it helps resolve the audio issue.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Playing audio.
• Follow the on-screen instructions to run the troubleshooter.

If the issue persists, I suggest you to refer to the article provided below.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.