Windows 10: Windows 10made a request to clear TMP but the screen is frozen and cannot press ESC to...

Cannot restart windows 10 after a confrigurztion change request to clear the TPM as the screen is frozen

:)

 

Need help on whether to clear TPM on not

Hi guys,

I was doing reset my Windows 10 Dell 5559 laptop to factory Setting.

got this message after screen had stuck on 99% during reset the message displayed is

"A configuration change was requested to clear this computer's TPM (Trusted Platform Module)

WARNING: Clearing erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keys.

Press F12 or Volume Up to clear the TPM Press ESC or Volume Down to reject the change request and continue"

I tried a lot to know what it is actually ,but failed to understand

I just don't know whether to press F12 or ESC, and what if I press ESC is it ok?

(please advise , the laptop is running since 8 hours.)

Thanks

 

My pc screen is frozen

Last pm my desktop HP Windows 10 had a frozen screen. I have explained in part what I have tried. I have worked for hours with nothing happening. I used a google search to do many things that were suggested.
Pressed Esc 2 times, tried Alt ctrl delete- finally the screen with taskmanager showed but, while the mouse will move clicking it does nothing. There were several other "fixes" with different keys that I can find and write out for you if needed. I decided to switch to the other hard drive. I hooked it up. Turned on the pc and I got the same exact frozen screen!! I took out a very old screen and tried the that screen. It was frozen also. If I need to take it in to a computer repair company. I am not sure what I take in. But I pray there is help for me.
Thank you for any help. Bonnie

 

Trying to reset laptop, cleared TMP files by pressing F12 and now on a weird loop for over 12 hours

Hi,

I was resetting my laptop (ASUS zenbook, windows 10) to factory setting, and during the process it asked me if I want to clear TMP files by pressing F12 or continue by pressing ESC. I pressed F12 and since then, its been on this weird loop where it starts,
shows its powering up, flashes to a blue screen that says "installing updates 64%" (very briefly, can barely read it) and then restarts again. Its been on this loop for almost 12 hours now. I pressed the power button to turn it on and off, but that didn't
change anything.

Not sure what to do at all. Thanks!