Windows 10: Windows 11 after logging in, opens a desktop with black background and the apps related to...

Windows 11 after logging in, opens a desktop with black background and the apps related to windows such as file explorer, windows taskbar, etc do not work. Opening files shows the message "An attempt was made to reference a token that does not exist.". But after signing out then signing in again fixes the problem and everything starts working fine again. Also this happens on a random basis whenever I turn on my laptop. Sometimes it happens and other times it does not. After I came around this issue some of the keys on my keyboard also started going inactive. The keys "Q , A , Z , 1 , ~ , and T

:)

 

Desktop background gone black after a few minutes of use on laptop.

Hello,

Desktop background and taskbar going black could be due to software conflicts.

We would like to know some information to better assist you with your concern:

• What troubleshooting steps have you done so far?
• Did you get any error messages or error codes?

In the meantime, we suggest that you try to check if the "Show Windows Background" option is turned on. Follow the steps below:

• Open Settings in the Start menu.
• Go to Ease of Access, then on the left side, click
  Other options.
• Turn on Show Windows Background and check if it works.

We will wait for your reply.

 

Custom desktop background that updates daily

Hi,

We loved your suggestion to have a a background with a countdown for an specified date. We can consider this suggestion for future updates. To give you another option, we suggest to use Windows spotlight instead. Kindly follow the steps below to configure
it:

• Open Settings app.
• Click on Personalization
• Click on Lockscreen tab at the left panel.
• Under Background, select Windows spotlight.
• Under Choose an app to show detailed status, select
  Calendar app icon.

Note: Please make sure that you are logged in to Calendar app where the appointments was set.

Let us know if you have further assistance.

 

Desktop background will not change.

Hi

Welcome to Microsoft community.

If you're experiencing issues with changing your desktop background and it remains black regardless of your attempts, there are several troubleshooting steps you can try to resolve the problem. Here are some solutions to consider:

1. Check Ease of Access Settings:
   
   • Sometimes, certain Ease of Access settings can affect the desktop background. Go to "Start" > "Settings" > "Ease of Access" > "Display" and make sure the "Show desktop background" option is enabled.
     
2. Check Group Policy Settings:
   
   • If your computer is part of a network or managed by an organization, there might be Group Policy settings restricting background changes. In this case, you might need administrative access to modify these settings.
     
3. Uninstall the antivirus software.
   
   • The third-party antivirus software may modify the system Settings, causing the wallpaper display error.
     
4. Update Graphics Drivers:
   
   • Outdated or corrupted graphics drivers can cause display-related issues. Visit your graphics card manufacturer's website (e.g., NVIDIA, AMD, Intel) and download the latest drivers for your GPU.
     
5. Reset TranscodedWallpaper:
   
   • This solution involves resetting the TranscodedWallpaper file, which stores the desktop background settings.
     
     Follow these steps:
     
     a. Press "Windows key + R" to open the Run dialog.
     
     
     b. Type and press Enter.
     
     c. Locate the "TranscodedWallpaper" file and delete it (you may need administrative permissions).
     
     d. Close File Explorer and try changing your desktop background again.
     
6. Use Another User Account:
   
   • Create a new user account and see if the issue persists when logged in with the new account. If the problem is limited to your current user profile, the new account should not experience the same issue.
     
7. Perform a System File Check:
   
   • Open Command Prompt as an administrator (right-click the Start button and choose "Windows Terminal (Admin)" or "Command Prompt (Admin)").
     
     sfc /scannow
     
   • Type and press Enter. This command will scan and repair any corrupted system files that may be affecting the desktop background.
     

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist