Windows 10: Windows 11 and HP Monitor driver issues

I recently purchased two HP 24mh FDH monitors and have been unable to set them ups. I followed all of the steps recommended to uninstall and reinstall the driver, but I still cannot set up the monitors. Nothing changes despite the HP program saying the instillation is complete. Windows 11 is running the generic display program and the downloaded driver from HP seems completely ineffective. Only one monitor is in use, the other doesn't even turn on after uninstalling the previous driver. With the previous driver, I could set it to extend, but all the second screen did was display the desktop,

:)

 

HP 2009m monitor is not supported in Windows 10

Hello Michael,

Thank you for posting your concern in Microsoft Community and welco0me to the Windows 10 Family.

To be able to understand the issue better, provide us a few more details on the below questions.

• What is the exact error message you receive in this scenario? Does the error message read as monitor not supported or the display/resolution not supported to be precise?
• What is the make and model of the computer you are using?
• Did you check if the display model HP 2009m is compatible to run with Windows 10? Also, if has any latest drivers available?
• Did you try to connect a different monitor to check if the issue still persists?

Now, I suggest you to check if rolling back/updating the video driver helps to resolve the issue. Follow the below steps.

• First of all, Press Windows logo + R from keyboard. It will open
  RUN.
• Now type devmgmt.msc and press Enter to open Device Manager.
• You will see all the driver list of your PC. Expand Display Adapters

Update driver

Double click on your video driver in Device Manager. Then Click on
Driver tab and select Update.

Reference: Update drivers in Windows 10

Rollback driver

Double click on your video driver in Device Manager. Then Click on
Driver tab and select Rollback.

Important: If your drive is performing well and there is no error, Rollback driver button will be grayed out as an option.

Note: Try the same steps to update and rollback drivers for Monitors
in the driver list of your PC.

Write to us with the updated status and the required information for us to be able to assist you further.

Thank you.

 

Audio output issue - Windows 10

Hi,



Thank you for writing to Microsoft Community forum.

• What is the make and model of the computer?
  

I suggest you to try the troubleshooting steps listed in the articles listed below:

• Fix sound problems in Windows 10
  
• Windows 10 – Audio Troubleshooting Tips
  

If you’re facing sound issues on Envy 24 monitor speakers, you may try the steps listed in
HP Flat Panel Monitors - Troubleshooting Sound Problems with Monitor Speakers



If the issue persists, you may update the chipset drivers for your PC and check if it works.



Regards,

 

'Generic PnP monitor' issue

Hello Angelica,

I would suggest you follow steps to update the monitor driver:

Press Windows + X keys

Choose Device manager

Click on Monitors

Right click on ‘Generic PnP monitor’ and click on update driver

Tap on Browse my computer for driver software

Tap on Let me pick from a list of available drivers

Choose ‘Generic PnP monitor’ and tap on Next

When you are done please restart the computer.