Windows 10: Windows 11 and HPLaser 200 MF printer/scanner - requires 2 attempts to scan to PC -...

Brand new Win 11 install. Can't use HP drivers and apps on it for some odd reason - so stuck with Win 11 native drivers and MS Scan app. Put doc in feeder to scan to PC. Seems fine - goes through ok, but first attempt always gets 'Something went wrong' from Scan App most useless excuse for an error message ever - right up there with 'General Failure' second attempt works fine. Removed, reinstalled etc. Wouldn't work at all using device on network, but works as above with USB cable. Added and removed multiple times, SFC etc. Makes no difference. Any ideas? Been doing it for month

:)

 

Canon Printer’s ADF not seen when scanning from PC

I’m having a weird problem with my Canon MF264 printer/scanner. I’ve spent way too much time trying to figure this out - going to need some help.

The problem is that when I go to scan multiple documents placed in the ADF (Automatic Document Feeder) the Canon MF Scan Utility on the PC cant “see” the ADF.
Currently it fails because it can’t see that anything is in the ADF.
If I use the ScanGear option it fails with a Canon error message: “Scangear MF can’t communicate with the scanner” Code 155,0,0.

Background:

• Scanning from the ADF was working from the problem PC at one time. It has been a few months since I used it last.
• The printer is connected to the problem PC (running W10 22H2) by USB cable.
• The printer is also connected to the network via Ethernet cable. I’ve tried it with the Ethernet cable disconnected.
• All functions of the printer work. It copies on the printer from the ADF. It scans from the Platen Glass from the problem PC using the Scan Utility.
• I have a second printer/scanner (Epson) connected by USB that can scan from the problem PC using it’s ADF.
• When I use the Scan Utility to scan from the Feeder I get a message on the PC to “put a document in the feeder” - however a document is in the feeder.
• The printer’s LCD screen says “The original is in the Feeder”.
• Originally, in Canon MF Scan Utility, the only scanning option available was the “Platen Glass”. The other normal options - “Automatic” and “Feeder” - were not listed under any of the scanning methods in the Utility.
• I updated the printers firmware, printer drivers, and scanner driver to the most recent versions from Canon. There were updated versions. The new scanner driver was dated 11/28/2022.
• After the printer updates, the normal 3 scanning options are now present in the Utility, but it doesn’t work from the ADF Feeder with the error message I listed above.
• I have a second PC (W10-22H2) that is connected to the printer through the wired network. It can scan from the ADF just fine.
• I’ve tried disabling my antivirus software.
• Again, all functions of the printer and the drivers are working just fine.
• It is only the USB connected PC having a problem with the Canon printer.

There have probably been 5 or 6 Windows Updates since the ADF last worked and I think one of them was going from 21H2 to 22H2.
I recall a thread here talking about something like this just recently with a registry fix, but I can’t find it. If you are the OP let me know!

Any thoughts on how to get communication to and from the printer through USB connection?

 

Canon Printer’s ADF not seen when scanning from PC

Hello @TV2,

I have noticed that you have NOT had ANY replies, so I thought that I would try and help.

Have you checked the PDF Manual to see exactly what that error [ Code 155,0,0 ] message relates to ?

Additionally, only a few suggestions I am afraid.

[1] Have you tried a previous [ Older ] Driver to see if that makes a difference ?
[2] Have you tried deleting the Printers and re-installing them? A bit drastic I know, but you never know.
[3] Have you checked that the Printer Queues are completely empty ?

If you are interested, I have a couple of Scripts that you can run that outputs information for the Printer and Scanner that might show any potential problem.

I hope this helps.

 

After updating Windows 10, canon MF toolbox can't find scanner program.

Hi

Welcome to Microsoft community.

It appears that you're facing issues with the Canon MF Toolbox scanner program after a Windows 10 update, and the problem is affecting non-administrator users. Let's try to troubleshoot this issue:

1. Check User Permissions:

• Ensure that the non-administrator users have the necessary permissions to run the Canon MF Toolbox and access the scanner. Right-click on the Canon MF Toolbox shortcut or executable file, go to "Properties," and navigate to the "Security" tab to verify that the appropriate user groups have permissions.
  

2. Run as Administrator (Temporarily):

• You can try running the Canon MF Toolbox as an administrator on the non-administrator user accounts. Right-click on the program shortcut or executable and choose "Run as administrator." If it works when run as an administrator, it suggests a permissions issue.
  

3. Compatibility Mode:

• Right-click on the Canon MF Toolbox shortcut or executable, go to "Properties," and navigate to the "Compatibility" tab. Try running the program in compatibility mode for Windows 7 or an earlier version of Windows, as some older software may not be fully compatible with Windows 10.
  

4. Reinstall Canon MF Toolbox:

• Completely uninstall the Canon MF Toolbox and then reinstall it. Make sure you download the latest version of the software from the Canon website, ensuring it's compatible with Windows 10.
  

5. Compatibility Mode for Windows Installer:

• If you encounter issues during installation, try running the Canon MF Toolbox installer in compatibility mode. Right-click the installer, select "Properties," go to the "Compatibility" tab, and enable compatibility mode for an earlier version of Windows.
  

7. Check for Scanner Driver Updates:

• Ensure that you have the latest scanner drivers installed. Visit the Canon website, search for your scanner model, and download and install the latest drivers if available.
  

8. Create New User Profiles (if necessary):

• As a last resort, if the issue persists, you can try creating new user profiles for the affected users. Sometimes, user profiles can become corrupted, leading to software issues.
  

After trying these steps, check if the Canon MF Toolbox works for non-administrator users.

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist