Windows 10: Windows 11 Bluetooth does not work properly, headphones connected but won't show up as a...

I am trying to connect my Soundcore Space One headphones with my computer. While I can get them to connect and they do show up as connected, the status on the bluetooth settings does not say there is audio or voice, they do not show up in the taskbar, and looking at device manager, they are not listed under audio inputs and outputs. For some reason, it connects but does not show up. I have tried multiple times to reinstall drivers, both generic and from the website of my bluetooth device, I have tried to disconnect and reconnect the headphones, I have tried to restart over and over with all bl

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bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Cannot connect to bluetooth headphones after upgrade to Win10


I upgraded my Lenovo W530 running Win7 Pro 64 bit to Windows 10. After the upgrade I can no longer connect to my bluetooth headphones which worked before the upgrade. The bluetooth radio is on. When I click Connect in the Action Center it shows that the headphones are connected but they are not. The headphones (actually my hearing aids) play a notification sound when a bluetooth connection is made and I never hear that sound. If I play music the sound goes to the speaker, not my headphones. I have removed the headphones and repaired them. I have checked that all of the bluetooth device drivers are up to date in Device Manager. I would really appreciate any suggestions to solve this problem. Thanks.

 

Why are my bluetooth headphones not connecting properly?

Hi Atyab007

We appreciate your active participation in the Microsoft Community. Based on the description you posted, it seems that you have an issue with Surface Pro9 wherein the Sony WH-1000MX4 headphones it connects but the sound is not working.

Let’s work together in finding the best solution to this issue. To get started I will ask a few questions to further isolate the issue.

• Another Bluetooth device connect on your Surface are working properly with no issues?
  
• Did you try to connect another headphone on your Surface device and still have same issue?
  
• When you connect the Sony WH-1000MX4 headphones the sound default is already set to the headphones?
  

Here are some troubleshooting steps you can try:

1. Make sure your headphones are fully charged.
   
2. Turn off Bluetooth on your phone to avoid any interference.
   
3. Reset the Bluetooth module on your Surface Pro 9. You can do this by going to Settings >Bluetooth & devices, selecting your headphones, and clicking on "Remove device." Then, restart your Surface Pro 9 and pair your headphones again.
   
4. Update the Bluetooth driver on your Surface Pro 9. You can do this by going to Device Manager, finding the Bluetooth driver, right-clicking on it, and selecting uninstall and do not put any check mark on the box that say complete delete>Just click uninstall and then okay.
   
5. Then. Press Windows button + X the click on device manager. > then click on Sound, video and game controllers.> Then right click on the sound driver then uninstall and do not but any check mark that say complete delete. Just click uninstall then okay.
   
6. Check Audio Output Settings:
   
   • After connecting your headphones, make sure they are selected as the default audio output device on your Surface Pro 9.
     
   • Go to Settings > System > Sound and verify that the headphones are set as the output device.
     
7. Then restart to apply changes. Once the device is on connect again the devices.
   

If none of these step's work, you may want to contact Sony support for further assistance with your headphones.

Please let me know how it goes and hopefully it helps.

Kind regards,

Christopher.