Windows 10: Windows 11 BSOD / Software Crashes- Adobe Premiere Pro & Media Encoder

Summary: I have also sent this issue to Adobe but, given the BSOD issues and how badly this is affecting my work, I wanted to try here as well When using Premiere Pro or Media Encoder, my new PC would BSOD and restart under certain conditions. Having run diagnostics and fixed any Windows 11 issues, it's only Premiere Pro or Media Encoder software which crashes no more BSOD or restarts. I need this PC for editing work so I'm deeply frustrated and unable to work properly which is costing me greatly. I just finished a reinstall of Windows 11 and the same issues remain. Only Premiere / Media E

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Adobe Premiere Pro will not export

Hi guys. So I was having BSOD almost every time I would run Premiere Pro or any other graphics-heavy program, and it took about 5 days to get the issue resolved. I believe in the end some sort of driver or the BIOS being out-of-date was causing the issue. If you'd like, you can see the thread here

Now the laptop is running well again, and has been handling massive file transfers like a beast, as per usual. Lightroom is also working great, no issues at all.

But any time I try to export a video in Premiere, it either crashes or gives me an error. For 4k videos, as soon as I go file > export media... the program goes black and stops responding immediately.




With a 1080p video I got the following error:




I have uninstalled and reinstalled the program, and tried working with fresh projects. Same thing. I can import 650 4k photos for a timelapse, no issue. I can playback those frames just fine in the program. The problem seems to be just with exporting. I tried changing the Project settings "renderer" to "Mercury Playback Engine Software only" as some have suggested to people with this issue, but there were no changes.

Where do I go from here?
Windows version 2909

 

Can't get Adobe Premiere Pro to work anymore. Please Help!

Hi Jon,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

Let me help you to fix the issue.

To understand the issue better, please provide us more information.

• 
  What exactly happen when you try to import any content?
  
• Do you get any error message/error code?

Let’s try simple steps and check if this helps in resolving the issue. Follow the below steps.

Step 1.

I would recommend you to uninstall/reinstall the Adobe Premiere Pro and check if this helps.

• 
  Press Windows key + R, type appwiz.cpl
  and hit Enter.
  
• 
  Now locate for Adobe Premiere Pro, right click on it and uninstall the program.
  
• Once uninstalling is done restart the computer and try installing again.

If the issue still persist, try the below steps:

Step 2.

I suggest you to uninstall the Adobe Premiere Pro and install the program in compatibility mode and check.

• 
  Follow the above steps to uninstall the program.
  
• 
  Now Right-click on the setup file and select Properties.
  
• 
  Select Compatibility tab.
  
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the program install and then check the functionality.
  

Hope this helps. Post us with the status we will be glad to help you.

 

Video Encoder for HD Content

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