Windows 10: Windows 11 BSOP error - computer crashes while using diagnostic tools

Hi,I have a razer blade 15 advanced 2019 model running Windows 11. A BSOP error with code "UNEXPECTED STORE EXCEPTION" shows up seemingly when the laptop is stressed I can duplicate this error when running a benchmark stress test. This error would only show up for less than half a second before going to the BIOS. In the BIOS, it would show that the hard drive is not detected no NVMe Device Found under NVMe configuration.I've tried:- testing the RAM with memtest they are OK.- testing the hard drive with CrystalDiskInfo it shows up as 95% healthy, although it shows a warning for 66C temp

:)

 

network diagnostic tool

Windows 7 has a built-in "network diagnostic tool." You don't need to install it.

Perhaps you should explain ...

1. What "MS diagnostic tool" you're referring to, including where you found a reference to that tool
   
2. The details of the network problem you're trying to diagnose
   
3. The complete text of the error message you get when you try to run the "MS diagnostic tool"

 

my Microsoft Support Diagnostics Tool is stuck on a passkey page, and I can't cancel.

Hello,

Let us isolate your concern by answering the questions below:

• Have you made any changes to the computer software prior to this?
• Are you getting any error messages?
• Can you send us a screenshot to what you are referring to?

In the meantime, we suggest that you follow the steps below and check if the same thing happens:

• Access Task Manager by pressing Windows + Alt +Delete.
• Choose Task Manager.
• Look for Microsoft Support Diagnostic Tool and then click the
  End Task button.

We are looking forward to your response.

 

Computer Shutdown

Hi,

For us to better assist you with your issue, we'd like to ask a few questions.

• Have you made any changes or updates to your computer before experiencing this issue?
• What is the exact error message that you received when you get the blue screen error?

Meanwhile to help you troubleshoot the issue, we suggest that you perform the following methods below:

Method 1. Run the Windows Memory Diagnostic Tools.

This performs a standard memory test on your computer. Follow the steps below to run Windows Memory Diagnostic Tools.

• Type memory diagnostic in the search bar of Start menu.
• Click Windows Memory Diagnostic Tools.
• Follow the on screen instructions.

Method 2. Perform SFC.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

For the suggest sufficient power supply for your computer, it's best to contact the support of the manufacturer of your computer.

Get back to us the results after running the said tools.