Windows 10: windows 11 computer freezing with recent updates KB5044033 and KB5046633 mouse moves. does...

windows 11 computer freezing with recent updates KB5044033 and KB5046633 mouse moves. does not respond to keyboard or clicksthere is no BSOD or crash log.have to hard power computer off.nothing in event logs.this is happening to multiple computers with windows 11.

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Computer and mouse freeze

Hi

There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

• Were there recent changes made before the issue occurred?
• What are the steps that you've done so far to know where the issue is coming from?

Meanwhile, we suggest that you refer to this article:
Mouse, touchpad, and keyboard problems in Windows for us to check all setting needed to help us in resolving your issue.

Let us know about the update.

 

Windows 11 keeps freezing but mouse still move

Windows 11 keeps freezing but mouse still move cursor

 

Glitched Mouse with most recent Windows Update!

Hi Emma,

To resolve the issue you're having with using your mouse, we suggest that you run the
Hardware Troubleshooter on the computer with the steps below:

• Press Windows logo key + S on your keyboard.
  
• Type Troubleshooting and select it from the list.
• Select Hardware and Sound, then Hardware and Devices.

If the issue persists, update your mouse or touch pad drivers with the steps on this

link.

Let us know how it goes.

Thank you.