Windows 10: Windows 11 , computer will not recognize face or pin can’t open comp

Iim having trouble with pin and face recognition. it won’t recognize both and can’t enter my computer

:)

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?

 

How to set Windows Hello default to FACE not PIN.

I'm running Windows 11 rather than 10 so I can't actually try this, but chat in Bing is telling me to do this: ======================== To set facial recognition as the default sign-in option in Windows Hello, please follow these steps: Open Settings by clicking on the Start menu and selecting the gear icon. Click on Accounts. Select Sign-in options from the left-hand menu. Under Windows Hello, click on Set up for Face. Follow the prompts to set up facial recognition. Once you have set up facial recognition, click on Require sign-in under Sign-in options. Select Never under Require sign-in. After completing these steps, your device should default to facial recognition as the sign-in option. Please note that if you have a PIN set up, you will still be able to use it as an alternative sign-in option. ======================== Please let me know if this helps!

 

Pin no longer recognized after this morning's update

Hi,

To better assist you with your concern on your PIN not being recognized, may we know the following information:

• Which PIN are your referring to? Is it for your PC or for the Windows login?
• What troubleshooting steps have you taken so far?
• What is the exact error message? A screenshot will help.

We'll wait for your reply.