Windows 10: Windows 11 crashes but apps stay active

I got a brand new custom built computer a few months ago and installed a copy of Windows 11. Ever since the day it first booted, it has had a major issue where, at random intervals of anywhere from five minutes to two days, it will experience a "half-crash." Audio stops playing but videos continue, all apps keep running but nothing can interact with files or the windows system itself, the cursor still moves and can click on buttons within apps, but neither the mouse nor keyboard can change any data. There doesn't seem to be a consistent way to reproduce this issue, as it can occur at any time,

:)

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

all games crash!

ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.

 

Photo app will not stay open in windows 10

Hi Caroline,

We appreciate your time and effort for getting back to us.

I suggest you to reset the Windows Store cache and check.

Method 1:

Follow the step to reset the Windows Store cache.

• 
  Press Windows Key + R key.
  
• 
  Type wsreset.exe and press Enter Key.
  

Your Windows Store cache will be reset. Check if the is resolved.

If the issue still persist, I suggest you to uninstall and reinstall photo app again.

Method 2:

Follow the steps provided below and check if it helps.

• 
  Type Windows Powershell in search box.
  
• 
  Right click on Windows Powershell and select
  Run as administrator.
  
• 
  Copy and paste the following command.
  
  get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  
• 
  Press Enter key.
  

After uninstalling the Photo app I suggest you to download and install the app again and check.

You can download the Photo app from the following link.

Microsoft Photos - Free download and install on Windows | Microsoft Store

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.