Windows 10: Windows 11 Driver Failure — Code 31 for Two Devices

StartFragmentHello Microsoft Support, I'm experiencing a driver issue on my Windows 11 64-bit system. In Device Manager, two drivers are showing errors: “This device is not working properly because Windows cannot load the drivers required for this device. Code 31” Affected drivers: ELAN WBF Fingerprint SensorIntel Smart Sound Technology Detection Verification I have already tried: Uninstalling and reinstalling the driversRunning driver update toolsUsing Snappy Driver Installer no drivers foundUpdating Windows and checking optional updates Despite these steps, the Code 31 error persists.

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error code 31

Hi Roderick,

To resolve the error code that you encountered, we recommend that you check this support page article:
Error codes in Device Manager in Windows. Please refer to
Code 31: "This device is not working properly" section and follow the suggested troubleshooting steps.

Feel free to post back if you need more help.

 

MTP USB device does not install (error 31) on Windows 11

When connecting my phone to my computer using a USB cable, the phone starts charging but I cannot access local files. The issue is not with the phone or the cable, as I tried it on another computer with windows 11 and everything worked perfectly. Opening the Device Manager, under "Portable Devices," the "MTP USB Device" appears with error code 31:

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

I have tried several solutions, but none have worked. Here is the list:

* Reinstall the driver/reconnect the phone/restart the computer.
* Manually reinstall the driver from local files.
* Uninstall the driver, run "wpdmtp.inf" located in "C:\Windows\INF," and restart the computer.
* Install Iobit Driver Booster, reinstall the driver, and then try fixing the driver.
* Change user permissions using the following commands: "net localgroup Administrators localservice /add" and "net localgroup Administrators DefaultAccount /add."
* Repair the Windows image using the following command: "dism /online /cleanup-image /restorehealth."
* Start the Plug and Play service automatically with the following command: "sc config PlugPlay start= auto."
* Update Windows through Windows Update.
* Update my Samsung phone.
* Reinstall USB port drivers.

* Install custom Samsung driver from here.

* "Reinstall" windows 11 (although I kept my file and apps, so not a clean reinstall)

* Reinstall Intel Management Engine as suggested here.

Again, none of these solutions have worked, and I don't know what else to do.

 

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