Windows 10: Windows 11 error "Credentials cannot be verified" when signing in with PIN

Hi. I have a brand new laptop That doesn't seem to take my PIN that's been working for the past month. When I enter my PIN I get error "Credentials cannot be verified error 0xc000006d Substatus 0x0". When I try "Reset my PIN option, I get a green screen with message "The User Profile Service service failed the sign-in. User Profile cannot be loaded". I'm also not able to do sys restore, uninstall updates, nor Reset PC commands. Thanks in advance for assistance.

:)

 

Windows 10 PIN Sign-in: Your credential could not be verified

I've been using my Windows 10 PIN login for a long time, it recently stopped working and throwing an error: Your credential could not be verified, I'm pretty sure my PIN is correct as I've reset my PIN a couple of time.

 

Windows 10 PIN Sign-in

Hi Pat,

It is possible that the PIN set in an earlier build does not work after reinstalling Windows 10. To better assist you, we'd like clarify few things:

• Which build and version of Windows 10 is installed on your computer?
• Which build and version of Windows 10 are you using before reinstalling Windows?
• Have you tried resetting your PIN?
• Did you get any error messages after you verified the PIN you entered?

Meanwhile, we suggest that you follow the steps in this
article on how you can reset your PIN.

Keep us posted if you need additional help.

 

PIN

Hi Matthew,

There's a possibility that the PIN code you're asked to enter is the PIN code of your Windows 10 user account. If you signed in to Windows 10 using your Microsoft account, the Xbox app will take the credentials you've used to sign in. Let's remove the PIN
code. Here are the steps:

1. Click Start and select Settings.
2. Select Accounts.
3. Select Sign-in options, under PIN, click
   Remove.
4. Confirm the changes by entering your profile password.

Refer to
Can I sign in to Windows without a password for the steps on how to change the sign-in options for your Windows 10 device.

If the same instance occurs after removing the PIN code and changing your user account's sign-in options, we suggest that you sign in to
Xbox.com. This is to verify if there's an issue with your Xbox account.

Should you need further assistance, don't hesitate to get back to us.