Windows 10: Windows 11. facial recognition stopped working. I never setup a PIN. Now what?

Windows 11. facial recognition stopped working. I never setup a PIN. Now what?

:)

 

facial recognition

Hi Dawn,





Based on the details you have provided, you can follow these steps to set a new scan for facial recognition:

• 
  On the
  Start
  button, go to
  Settings > Accounts > Sign-in options.
  
• 
  Under
  Windows Hello, choose
  camera setup option.
  
• 
  Select
  Remove
  to delete or remove the previous facial recognition setup.
  
• 
  To setup a new facial recognition setup, go to
  Set Up > Get Started.
  
• 
  Follow the instructions to scan your face and click
  Finish.
  

Let us know how it goes.



Regards.

 

Windows Hello facial recognition setup problems - not saving

I have had a Surface Pro i7 for the past few months which has worked just fine. However, since installing the latest build (1709, 16299.19) Windows Hello hasn't worked correctly.

Initially, I got the error code 0x80070032 when trying to sign in with facial recognition or PIN. A quick search online suggested removing both facial recognition and PIN then going through the setup process again.

They both removed without a problem, however here's where I hit problems:

If I try to set up facial recognition, the process fails (with no warning message) once both facial recognition and PIN have been setup. Neither save, both act as if I haven't gone through the setup process.

If I set up a PIN before trying to set up facial recognition, the process for setting up facial recognition hangs once I enter my PIN - the camera never turns on.

I have tried deleting the folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ngc but this only allows the PIN to be saved correctly, not the facial recognition process. I have tried troubleshooting device and hardware, uninstalling the
IR camera and other devices for Windows Hello etc, but nothing has worked.

Is there a way of deleting all cached facial recognition data to act as a factory reset, in the same way that deleting the above folder acts as a PIN reset?

(I should mention - I cannot setup a new account on this machine as it is a work account, but I do have admin rights).

Many thanks

 

Facial recognition and pin not working for login

I have NO idea where to put this one, and I can't find anything online.

Dell Precision 7740. 5 months old. Dell has replaced the motherboard twice, second time MB and memory. It's working today, but the facial recognition and pin don't work. They haven't worked since the first MB replacement.

The technician that replaced the MB told me it wouldn't work 'til it was re-set up.

Login using password. Go to Accounts>Sign in options. It SAYS my pin is there. I have removed it and recreated it.
Open Windows Hello face and hit set up. Opens and says "Get Started". Hit that. It pops up and requires my PIN. I enter it, it flashes and disappears...

At LOGIN, in the sign-in options is the Pin. When I select the Pin I get:
Your PIN is no longer available due to a change to the security settings on this device. You can set up your PIN again by going to Settings > Accounts > Sign-in Options...

I've BEEN in the *&^%$#@ sign-in options over and over. It SAID my pin was set. I changed it. I rebooted. I still can't log in with the pin. I tried again to set the facial recognition. It has me enter the pin then closes.

What does changing the motherboard have to do with using a pin or facial recognition in the first place? And WHAT do I have to do to get this thing to accept the pin and use the Windows hello face?