Windows 10: Windows 11 Forgot Password Authentication Issue

I changed the email address on my Microsoft account a while back and removed the old address from the account completely. It has been past the 30 days or however long it keeps the old address on the account. However, when I log in to Windows 11 using this account, the Forgot Password options says it will send an email to the old address. As far as I can tell it doesn't send an email to either address. If it were to actually send an email to the old compromised address, it would be a BIG security hole. As it is, it could be a problem because I can't use the Forgot Password feature from Windows

:)

 

forgot password

Hi Tom,

Thank you for contacting Microsoft community.

• Are you using Microsoft account or local account for logging in the computer?

I suggest you to follow steps from the below article “What to do if you forget your Windows password” and check if it helps.

Change or reset your Windows password - Microsoft Support

You may also refer to the below article.

I can't sign in to my Microsoft account - Microsoft Support

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Win 11 Sign In - Forgot Password

If you use a local admin account in Windows 11 and you have forgotten your password, the following tips will help you perfectly resolve your issue. Procedures with screenshots Please read the details.

Tip 1: Reset Windows 11 Local Admin Password by Answering Security Questions.

Step 1: On the Windows 11 login screen, you will get a message says the password is incorrect after you entered a wrong password. Select “OK” to go back.

Step 2: There will be a password reset link appears under the password box. Select the Reset password link.

Step 3: Give the pre-set answers to your security questions.

Step 4: Type a new password twice and then click “OK”.

Step 5: You will now be able to sign in as usual with the new password.

Tip 2: Reset Windows 11 Local Administrator Password with Password Reset Disk.

Step 1: In the Windows 11 login screen, select your local administrator. When you enter a wrong password, you will get a message says the password is incorrect. Select “OK” to back into the login screen.

Step 2: Windows 11 gives you a link for resetting the local administrator password. Now insert your password reset disk and then select the reset password link under the password box.

Step 3: Password reset wizard appears, click on “Next”.

Step 4: Select the password reset disk you inserted and then click “Next”.

Step 5: Type a new password and retype it to confirm. Click “Next”. Then finish.

Tip 3: Reset Windows 11 Local Administrator Password with Command Prompt. (Require Windows Install Media)

Note: If you use this, please make sure that you complete the following steps. The important thing is you need to replace the utilman file with cmd and this must be happened in your system drive.

Step 1: Boot your computer from an official Windows 11 installation DVD/USB disk. When Windows setup screen appears, select “Next”.

Step 2: Select “Repair your computer” link.

Step 3: Under “Choose an option”, select “Troubleshoot”.

Step 4: Under “Troubleshoot”, select “Command Prompt”.

Step 5: At the command window, type the following commands. (Press Enter key after each command)

1. Move c:\windows\system32\utilman.exe c:\ (If your system drive is not in C, please replace C with yours.)
   
2. Copy c:\windows\system32\cmd.exe c:\windows\system32\utilman.exe
   

Step 6: Remove the Windows installation disk and then use the following computer to reboot the computer: type “wpeutil reboot” and then press Enter key.

Step 7: PC reboots and loads the Windows 11 login screen. Click “Ease of access” icon.

Step 8: Command Prompt window appears. Type “net user administrator 123456” and then press Enter key. The new password 123456 is what you want.

 

Password Issues

Hi Juliette,



Thank you for posting your query in Microsoft Community.

We appreciate your interest in Windows 10.

We apologize for the inconvenience caused.

Please answer the query, mentioned below:

• 
  Do you login to Microsoft Account in your system?
  

If yes, I suggest you to try to login in to your Microsoft account on other working computer. If you have forgotten your password, I suggest you to reset Microsoft account login password.



Please refer this link, mentioned below and follow the steps to resolve the issue.

Forgotten password and other sign-in problems.

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq



Your reply is very important for us to ensure a proper resolution. Please get back to us with the updated information, in order to assist you accordingly.



Thank you.