Windows 10: Windows 11 Freezes, goes to black screen, then restarts

Hi,I installed Windows 11 about a month ago and since, I have had the computer unexpectedly shut off on me multiple times. It seems targeted. For example, if I'm playing a new game like Fifa 23, it is far more frequent than if I'm browsing the web. But it has now happened in multiple games and while editing a project in Adobe Premiere Pro lost an hour's worth of work. It primarily happens when playing newer games but has happened while editing in Premiere and most recently when I was importing some footage into premiere from one of the local drives inside the machine. The drive I boot games

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Restart screen then black screen

No, it doesn't restart. It just freezes on the restart screen and then goes black if I click the screen.

Yes, I reinstalled Windows 10 Pro using the MCT, doesn't change anything.

Can't enter Clean Boot, because it freezes on the Restart screen.

Can enter Safe Mode after power button shut down (since it FREEZES ON THE RESTART SCREEN).

Already listed info about DISM and SFC.

Video drivers are up to date. Onboard graphics.

Checked Registry and set properly.

I'll try a new account and see if that works. Will replay back either way.

 

Screen goes black

Hi,

To isolate your concern, we would like to ask a few questions:

• Were there any changes made on your laptop prior to this?
• Does it only happen when you use Internet Explorer, or have you tried using a different browser?
• Are there any external devices plugged into your laptop?

If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
Internet Explorer, click here.

Let us know how it goes.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

Troubleshoot black screen or blank screen errors

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.