Windows 10: Windows 11 Keyboard trouble-shooter is missing

I have an issue with the escape button. Sometimes it works and sometimes it does not. I want to troubleshoot the keyboard but the troubleshoot button is not available under the other troubleshooter options.

:)

 

Windows 11 Keyboard trouble-shooter is missing

I am having issues with my 2023 ASUS Zephyrus Duo laptop crashing (no BSOD just a reboot) and then the built in keyboard no longer working.

The first recommended step is to run the Keyboard troubleshooter in "Additional Troubleshooters", however "Keyboard Troubleshooter" is not listed.

In System> Troubleshoot > Other trouble-shooters

I have:

Most Frequent

Audio

Network and Internet

Printer

Windows Update

Other

Background Intelligent Transfer Service

Bluetooth

Camera

Program Compatibility Troubleshooter

Video Playback

Windows Media Player

So my question is why is the keyboard troubleshooter not listed and how can I get it installed.

I have performed an in-place repair of Windows 11 but the problem persists.

OS build 22621.2134 Windows 11 Home 22H2

Thank you.

 

Windows 10 hardware and system trouble shooter

Hi, I'm also unalbe to get any bluetooth device to connect to my laptop.

I ahve foollowed the trouble shooter, says its a driver problem. The driver is the one Windows 10 lists as the right one - when I tried to reload it, it said cannot reload. Any other suggestions?

Thanks, Philip

 

Windows 10 hardware and system trouble shooter

All Windows Trouble shooter states is that "there maybe a problem with my audio device" what do I do next to trouble shoot my audio device?