Windows 10: Windows 11 Laptop Keeps BSOD seemingly only when unplugged

Hey all, running into a problem with my laptop.My laptop is a HP Envy x360 15-ey0xxx, currently running Windows 11 Home Edition, with it's original charger. It's a relatively new laptop that was delivered on the 24th Oct 2022 less than a month ago, and this current issue only starting to happen on the 12th Nov so you can probably sense my frustration.On the 12th Nov, my laptop very randomly had its first BSOD Blue Screen of Death. After this, it underwent a sudden BIOS update where after I believe, although am not entirely sure it was updated to version 22H2.After this, I found my lapt

:)

 

Seemingly Random BSoD

Hello,

I bought a Laptop about six months ago, and immediatly expirienced crashes. They happen seemingly at random. No matter what I'm doing, and the error on the BSoD has given a variaty of reasons over the months. I've done two or three clean installs of windows
10 and try to keep all my drivers updated. Althrough, I do this through via a program - DriverEasy.

Hope you can help.

 

BSOD Loop when laptop unplugged

I am getting a BSOD loop, but curiously only when my laptop is unplugged. It works fine when plugged in, but goes straight to BSOD loop if you unplug it.

Yesterday the files on my C: drive weren't showing up. The green loading bar in top was slowly loading up, but nothing displayed. Files on the SD card and external hard drive were showing up fine. Turns out I was seriously low on storage, 250MB or so. I restarted
and it went straight to BSOD. Which just looped and looped for about 30 mins. I gave up and turned it off. Which seemed to fix it, until I unplugged it to move and then got BSOD loop again. This happens now every time I try to run on battery power.

I hadn't installed any new programmes or deleted anything for a few days before the BSOD loop error.

I'm getting the following error:

system_thread_exception_not_handled

iaStorAC.sys

What I have tried so far:

• Uninstalled the minor windows update that was installed 16/06/2020
• BIOS update from Dell - November 2019
• Uninstalled Intel Rapid Start
• Uninstalled Intel Rapid Storage
• Freed up 40GB of hard disk space
• Tried a soft re-install of Windows whilst keeping my files. Which failed due to "an error".
• All drivers are up to date.
• Tried to run chkdsk on C: through command prompt, but this didn't work on restart.
• Run an error checking on the C: drive which seems to just stop after a while
• I have no idea how to access the SSD drive though, as it doesn't show up on my computer etc. I assume it's just running in the background with the windows install on it.
  
• I'm running:
  
  Dell XPS 15 (9530) 1TB hard drive and 250GB SSD - on which I believe windows is installed.
• Windows b4 bit with 1903 (No May 2020 update yet for me)
• No roll back option available

I would rather not have to do a full re-install of windows, but will do if necessary.

Any help is appreciated. Thanks.

 

Seemingly random BSOD's on new laptop (ntoskrnl.exe)?


The yellow exclamation marks don't say a driver is outdated, but there are problems with the devices.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window



Warning Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with DriverEasy, please remove them as it may cause trouble.






Diagnostics Test

System File Check
Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Best suggestion I currently can give is to check your manufacturer for drivers and (re)install them all.
The dumps aren't very useful, no driver has been flagged.